Sr. Aftermarket Manager

Lead the Team That Keeps Customers Coming Back At Flaman, we don’t just sell equipment, we keep it working and our customers supported long after the sale. As our Sr. Aftermarket Manager, you’ll oversee the heartbeat of our post-sale operations, driving customer success across Parts, Hardware, and Rentals. If you thrive on coaching others, streamlining multi-department operations, and delivering five-star service, this is your opportunity to lead with purpose. What Your Day Might Look Like * Drive Comprehensive Aftermarket Operations: Direct daily operations across parts distribution, hardware support, and rental management. * Empower Your Team: Lead and mentor the Aftermarket Customer Service team to deliver outstanding, solution-oriented support. * Optimize Customer Experience: Ensure smooth, efficient order processing, returns, rental logistics, and issue resolution across all product lines. * Cross-Functional Leadership: Collaborate with Sales, Service, and Logistics to align company goals and elevate overall service delivery. * Track & Elevate Performance: Monitor key operational metrics and coach your team toward continuous process improvement. What You Bring to the Team * Proven leadership experience spanning parts, hardware, rentals, or broader aftermarket operations. * A natural ability to motivate teams, delegate effectively, and manage competing operational priorities. * Strong communication, organizational, and problem-solving skills. * Familiarity with agricultural or heavy equipment operations is an asset (but not required). Why You’ll Love Leading at Flaman * Competitive annual compensation package plus performance-based incentives and bonuses. * Comprehensive health and dental benefits. * Registered pension plan with employer matching. * A supportive, values-driven culture built on Customer Responsibility, Achievement of Goals, and Making Things Better. Ready to Lead with Purpose? If you’re ready to guide a high-performing team and champion the total customer lifecycle across parts, hardware, and rentals, apply today and find your place at Flaman.

Oversee daily aftermarket operations including parts distribution, hardware support, and rental management. Lead and mentor the customer service team to ensure efficient order processing and high-quality service delivery.

Requires proven leadership experience in aftermarket operations such as parts, hardware, or rentals. Strong organizational, communication, and problem-solving skills are essential for managing multi-departmental priorities.

• Competitive annual compensation • Performance-based incentives • Bonuses • Health benefits • Dental benefits • Registered pension plan • Employer matching

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Operations ManagementSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée
• LogistiqueSouhaitée
• Process ImprovementSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team management
• Operations management
• Customer service
• Parts distribution
• Hardware support
• Rental management
• Mentoring
• Process improvement
• Communication
• Problem-solving
• Logistics
• Strategic planning
• Performance tracking
• Customer Success Management
• Solution-Oriented
• Motivational Skills
• Management
• Customer Service
• Continuous Improvement Process
• Customer Lifecycle Management
• Sales
• Problem Solving
• Operations
• Order Processing
• Coaching
• Team Leadership
• Streamlining
• Delegation Skills

• Management & Leadership
• Customer Service & Support
• Logistics
• Agriculture
• Retail
• Aftermarket Manager
• Marketing Manager (General)
• Sales and Marketing Managers
• Marketing Managers

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine