Customer Service Representative (English/Spanish Bilingual)

Résumé du poste

The Customer Service Representative serves as the first point of contact for inquiries via phone, chat, and email. They are responsible for resolving billing issues, updating customer accounts in CRM software, and collaborating with internal partners to ensure a seamless customer experience.

Détails du poste

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com [http://fleetworthy.com/]. Job Purpose The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email. Essential Duties and Responsibilities * Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite * Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate. * Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail. * Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience. * Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts. Experience and Competencies * Education: Associate degree in Business, Communications, or related field required; bachelor’s degree preferred. * Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment. * Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate. * Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues. Bilingual (English/Spanish) is a preference, but not required. * Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals. * Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment. * Work Style: Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism. Knowledge & Skills Proficiency * Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must * Familiar with Salesforce or similar CRM systems. Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Ce que vous ferez

The Customer Service Representative serves as the first point of contact for inquiries via phone, chat, and email. They are responsible for resolving billing issues, updating customer accounts in CRM software, and collaborating with internal partners to ensure a seamless customer experience.

Exigences

Candidates must have an associate degree in Business or Communications and 1-2 years of customer service experience. Proficiency in MS Office, specifically Excel, and familiarity with Salesforce or similar CRM systems are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• written communication · Souhaitée
• Résolution de problèmes · Souhaitée
• Collaboration · Souhaitée
• Account Management · Souhaitée
• Microsoft Excel · Souhaitée
• MS-Office · Souhaitée
• Salesforce · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Problem-Solving
• Verbal Communication
• Written Communication
• Conflict De-escalation
• MS Office
• Excel
• Salesforce
• CRM Software
• Account Management
• Multi-channel Support
• Collaboration

Domaines d’emploi

• Customer Service & Support
• Transportation
• Logistics
• Administrative