support services administrative manager

Job Title:<p>Digital Health Support Supervisor</p>Employment terms:<p>Regular Full-Time, occasional evening and weekend hours may be required</p>Salary range:<p>$62423 to $74928 (along with HOOPP pension plan and benefits, depending on eligibility)</p>Expected start date:<p>ASAP</p>Number of positions:<p>1</p>Reporting to:<p>Manager, Digital Health & Transformation</p>Locations:<p>· Flemingdon Health Centre at 10 Gateway Blvd, or</p><p>· 5 Fairview Mall Drive or</p><p>· Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd.</p>Application deadline:<p>Open until filled</p>Vacancy Status:<p>New Position</p>Unionized Position:<p>Non-union</p>Application Process:<p>Qualified applicants are invited to submit their application online using the link below:</p><p>www.jobillico.com/en/job-offer/flemingdon-health-centre/digital-health-support-supervisor/17402412</p><p>Please include a cover letter and a resume in a single file.</p><p><strong> </strong></p><p><strong>Background: </strong>Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto?s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement.</p><p><br> At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.</p><strong>Position Summary:</strong><p>As a member of Flemingdon Health Centre's integrated backbone team, this role will provide operational support to partner organizations across the North York and East Toronto Ontario Health Teams. The Digital Health Supervisor supports physicians, nurse practitioners, and clinical teams with EMR systems, digital health tools, workflow optimization, troubleshooting, training, data quality, and reporting across FHC, HATP, partner primary care practices, and community sites. The role requires regular travel across North York and East Toronto to provide in-person support, onboarding, and training.</p>Responsibilities include:<p><strong>EMR & Digital Health Support</strong></p><ul><li>Provide front-line support to physicians, nurse practitioners, and clinical staff regarding EMR-related issues, workflows, and digital tools</li><li>Assist providers with EMR-related queries, troubleshooting, and workflow optimization</li><li>Resolve data quality errors, manage lab workflow issues, and maintain accurate provider/client information within EMR systems</li><li>Support implementation and optimization of digital health tools and provincial systems including referrals, lab integrations, and reporting tools</li><li>Provide in-person support and technical assistance at clinic and community sites as required</li><li>Maintain consistent practices across sites and support standardization of workflows and processes</li></ul><p><strong> </strong></p><p><strong>Training & Onboarding</strong></p><ul><li>Train new providers and clinic staff on EMR systems, workflows, templates, and required documentation practices</li><li>Develop educational materials, workflow guides, and tip sheets for providers and staff</li><li>Support onboarding activities related to EMR access, system navigation, and digital health tools</li><li>Promote adoption and optimization of digital health solutions and workflow efficiencies</li></ul><p><strong> </strong></p><p><strong>Decision Support & Data Quality</strong></p><ul><li>Assi

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29 août 2026