Senior Quality Assurance Manager

We are looking for a hands-on, client-facing Senior QA Manager to own end-to-end multi-product test strategies across web, mobile, API, and emerging surfaces. You will lead distributed QA engineering teams across Canada, India, and other geographies. By adopting an AI-first testing approach, you will leverage AI-augmented tools for self-healing tests, test generation, and AI-feature evaluations to maximize coverage, velocity, and quality governance. Key Responsibilities 1. Test Strategy & Quality Governance Multi-Product Ownership: Formulate and manage functional, regression, exploratory, and non-functional test strategies (performance, security, accessibility, resilience). Quality Gates: Establish and enforce entry/exit criteria, coverage targets, and key metrics (defect density, escape rate, first-time-pass, MTTR). Compliance & Environments: Strategy for test-data management and compliance (PIPEDA, WCAG 2.2 AA, Ontario AODA, Quebec Law 25). 2. Hands-On Test Automation & Execution Framework Development: Design automation frameworks, review test code, and model complex scenarios hands-on. Web Automation: Modern frameworks using Playwright, Cypress, or Selenium. Mobile Automation: Appium, XCUITest, or Espresso across real-device cloud farms (BrowserStack, Sauce Labs, LambdaTest). API & Integration: REST/GraphQL automation using Postman, REST Assured, Karate, or Pact. Non-Functional Testing: Performance (k6, JMeter, Gatling), Accessibility (axe-core), and Visual Regression (Applitools, Percy). Emerging Surfaces: Drive testing for conversational/agent UIs, voice/wearables, embedded, and IoT. 3. AI-First Testing & AI Quality Assurance AI-Augmented QA: Integrate self-healing frameworks (Mabl, Testim, Applitools Eyes) and LLM-assisted test authoring (GitHub Copilot, Claude, Cursor). AI Feature Validation: Run prompt testing, red-teaming, PII validation, guardrails, and build LLM-eval pipelines in CI (Braintrust, Langfuse, Ragas, DeepEval, Promptfoo). 4. Leadership & Client Coordination Distributed Team Management: Manage, hire, ramp, and mentor onshore/offshore engineers across 8–10 hour time zone differences. Client Engagement: Serve as the onsite face of quality. Conduct ceremonies, present QA plans, run incident post-mortems, and manage delivery expectations with client stakeholders. Technical Stack & Tooling Summary Category Skills & Tools Languages & Scripting Python, JavaScript / TypeScript, SQL, Shell / PowerShell Web & Mobile Automation Playwright, Cypress, Selenium, Appium, XCUITest, Espresso Device Cloud Platforms BrowserStack, Sauce Labs, LambdaTest API & Contract Testing Postman, REST Assured, Karate, Pact (REST & GraphQL) AI Testing & Evals Mabl, Testim, Applitools, Braintrust, Langfuse, Ragas, DeepEval, Promptfoo Non-Functional Testing k6, JMeter, Gatling (Perf); axe-core (Accessibility); OWASP ZAP (Security) CI/CD & Reporting Azure DevOps Pipelines, GitHub Actions, Jenkins, Allure, ReportPortal Observability & Resilience Gremlin, Chaos Mesh, Datadog, Application Insights, New Relic Requirements & Qualifications Experience: 10+ years total in hands-on QA, with at least 5 years in QA Leadership/Management managing multi-product strategy and distributed teams. Education: Bachelor of Engineering / Technology in Computer Science, Information Technology, or equivalent. Location/Work Authorization: Must be physically based in Canada and authorized to work in Canada for onsite client engagement. Communication: Exceptional verbal and written English communication skills with strong executive presence. Certifications (Preferred): ISTQB Advanced (Test Manager / Test Automation Engineer). Highly Desirable / Bonus Skills Hands-on exposure to Azure AI Foundry agent evaluation and LLM red-teaming tools (e.g., Lakera, Robust Intelligence). Prior experience establishing a QA Center of Excellence (CoE) or Community of Practice. Working knowledge of Canadian privacy compliance (PIPEDA, Ontario AODA, Quebec Law 25). Bilingualism in English / French is a strong asset for Quebec-facing engagements.

Lead end-to-end multi-product test strategies across web, mobile, and API surfaces using an AI-first approach. Manage distributed QA engineering teams and serve as the primary onsite quality contact for client stakeholders.

Requires over 10 years of QA experience with at least 5 years in leadership and a Bachelor's degree in Computer Science or a related field. Must be based in Canada with authorization to work and possess strong executive communication skills.

• CI/CDSouhaitée
• TypeScriptSouhaitée
• PythonSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Test Strategy
• Quality Governance
• Test Automation
• AI-First Testing
• Playwright
• Cypress
• Appium
• Postman
• Performance Testing
• Accessibility Testing
• LLM Evaluation
• Distributed Team Management
• Client Coordination
• CI/CD
• Python
• TypeScript

• Software
• Technology
• Management & Leadership
• Consulting
• Engineering

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte