Customer Service Representative, Track & Trace

Résumé du poste

The Customer Service Representative will manage shipment tracking, appointment scheduling, and proactive communication regarding delays or service issues. They are responsible for entering accurate shipment data into the TMS and resolving customer-specific problems throughout the shipment lifecycle.

Détails du poste

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers. Responsibilities: Supporting all service requirements of assigned FLS Customers to exceed expectations; Identifying the service requirements and information required for each Customer shipment; Appointment setting; Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments; Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer); Enter all relevant shipment data and information into FLS’s TMS; Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS; Problem-solve Customer specific issues from the point of order placement through to completion; Update Customers with shipment status updates as required; Pro-actively communicate any service issues or delays to Customers; Maintain the highest level of professionalism when dealing with any FLS Customers; Other duties and responsibilities as assigned by your supervisor. Qualifications: 1-2 years experience in the Logistics Industry The ideal candidate will have a strong background in providing customer service solutions to clients across North America Ability to prioritize and multi-task in a fast-paced environment High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability Team Oriented Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact hr@flstransport.com

Ce que vous ferez

The Customer Service Representative will manage shipment tracking, appointment scheduling, and proactive communication regarding delays or service issues. They are responsible for entering accurate shipment data into the TMS and resolving customer-specific problems throughout the shipment lifecycle.

Exigences

Candidates must have 1-2 years of experience in the logistics industry and a strong background in customer service solutions. The role requires the ability to prioritize tasks in a fast-paced environment and demonstrate a high-energy, team-oriented personality.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée
• Logistique · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Logistics
• Track and trace
• Appointment setting
• Problem-solving
• Data entry
• Communication
• Multi-tasking
• Prioritization
• Account management
• Transportation management systems
• Digital Communications
• Energetic
• Professionalism
• Accountability
• Customer Service
• Multitasking
• Team Oriented
• Advising

Domaines d’emploi

• Logistics
• Customer Service & Support
• Transportation
• Administrative
• Customer Service Representative/Trainer
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives