Network Support (New Grads 2026)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business. You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. As a Technical Support Specialist, you will be involved in: * Basic troubleshooting on the core Fortinet products – Fortigate * Collection, analysis and change recommendations of configuration information * Collection and analysis of customer system information * Recommend corrective actions based on analysis * Provide Customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins and release notes for known problems * Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation. * Contribute in publishing knowledge-based articles. We are looking for: * 0-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education * Deep working knowledge of operating systems -- Windows, OSX, Linux * Strong understanding of TCP/IP, routing protocols, L2/L3 switches. * Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products and/or security products is desirable. * Strong communication skills, both written and verbal. * Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. About Our Team: Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. The Canada base salary range for this full-time position is expected to be between $86,000 - $106,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Provide technical support and troubleshooting for Fortinet products, specifically Fortigate, to resolve customer issues. Interface with QA and development teams to identify bugs and contribute to knowledge-base articles.

Requires 0-2 years of experience in technical support or system administration with a strong understanding of networking and security protocols. A bachelor's degree in Computer Science, Software Engineering, or a related field is desired.

• Medical Coverage • Dental Coverage • Vision Coverage • Health Spending Account • Personal Spending Account • Employee & Family Assistance Plan • Critical Illness Insurance • Disability Insurance • Life Insurance • Group Registered Retirement Savings Plan • Company Match RRSP • Paid Time Off • Paid Health Days • Equity Program • Bonus Eligibility

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Troubleshooting
• TCP/IP
• Routing Protocols
• L2/L3 Switches
• Firewalls
• IDS/IPS
• VPN
• Virus Scanning
• Windows
• OSX
• Linux
• Customer Service
• Technical Support
• System Administration
• Problem Solving
• Technical Documentation
• Product Knowledge
• Fortinet
• Continuous Development
• Laboratory Equipment
• Time Off Management
• Information Gathering
• Artificial Intelligence
• Mac OS
• Mental Health
• Customer Relationship Management
• Management
• Call Center Experience
• Communication
• Computer Science
• Computer Networks
• Customer Communications Management
• Cyber Security
• Operating Systems
• Equities
• Firewall
• Innovation
• Virtual Private Networks (VPN)
• Labor Economics
• New Product Development
• Release Notes
• Safety Assurance
• Software Engineering
• Troubleshooting (Problem Solving)
• Network Switches
• Collections
• Teamwork

• Technology
• Security & Safety
• Customer Service & Support
• Engineering
• Software
• Network Support Manager
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Baccalauréat

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine