Technical Systems Analyst 3

Branch: GasAffiliation: MoveUPEmployment Status: Full-Time RegularSalary: $3,478.00 BiweeklyShort-term Incentive Eligible: NoWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.Position Overview The Technical Systems Analyst 3 (TSA 3) provides advanced infrastructure support across FortisBC’s core pillars: Infrastructure, Systems, Network, and Unified Communications (UC). The role contributes to complex diagnostics, strategic initiatives, and cross-platform projects. The role manages their workload and project contributions independently and collaborates closely with Administrators and other technical teams to ensure the reliability, scalability, and security of FortisBC’s infrastructure environments. Responsibilities Provides advanced technical support across infrastructure platforms, including complex diagnostics and resolution. Performs troubleshooting efforts for infrastructure hardware and software issues across systems, network, and UC environments. Plans and executes infrastructure upgrades, installations, and preventive maintenance activities. Contributes to the design and implementation of infrastructure solutions aligned with organizational standards. Documents advanced procedures, configurations, and architectural decisions in the problem management system. Provides advanced technical support to infrastructure projects, including planning, execution, testing, and post-implementation review. Provides guidance and technical leadership to TSA 1 staff and collaborates with Administrators and other senior technical staff to support strategic initiatives and platform improvements. Sets up, delivers, and assists with disposal of infrastructure assets such as servers, network equipment, and UC hardware. Liaises with vendors for advanced support coordination, equipment servicing, and solution evaluation. Maintains current knowledge of FortisBC infrastructure systems, standards, and tools. Evaluates emerging technologies and contributes to infrastructure roadmap discussions. Performs duties of a minor nature related to the above that do not affect the evaluation of the job. Some travel may be required. Requirements Completion of 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field. Minimum of 4 years’ related work experience. Advanced knowledge of infrastructure systems including data center operations, networking, and Unified Communications. Experience leading troubleshooting and resolution of complex infrastructure issues. Familiarity with infrastructure monitoring, automation, and orchestration tools. Ability to contribute to infrastructure design and strategic planning. Experience with scripting, automation, and integration across platforms. Strong interpersonal and customer service skills. Strong written and oral communications and presentation skills. Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment. Ability to manage medium to large-scale projects. Ability to analyze and resolve complex technical problems. Valid Class 5 British Columbia Driver’s license. Additional Information This role is primarily for the Enterprise Patch Management team in which we concentrate on keeping the enterprise environment up to date for all hardware and software connected to the network. In this role you will need to be: Experienced in SCCM, Intune, and Update Manager. Experienced with Ansible and Linux RedHat administration and patching. Experienced with iOS and Android patching. Experienced with Windows Server and Endpoint Patching and Management. Interested in automation. Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community. To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

The Technical Systems Analyst 3 provides advanced infrastructure support, including complex diagnostics, troubleshooting, and maintenance across systems, networks, and unified communications. They also lead infrastructure projects, collaborate with technical teams, and manage patch management initiatives for the enterprise environment.

Candidates must have a 2-year diploma in a computer or electronics-related field and at least 4 years of relevant work experience. Proficiency in infrastructure systems, patch management tools like SCCM and Intune, and automation technologies is required.

• Competitive salary • Career development • Inclusive culture

• systems administrationSouhaitée
• TroubleshootingSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Infrastructure support
• Systems administration
• Network administration
• Unified communications
• Troubleshooting
• Patch management
• SCCM
• Intune
• Ansible
• Linux RedHat
• Windows Server
• Automation
• Scripting
• Data center operations
• Project management
• Technical leadership
• Natural Gas
• Organizational Skills
• Patch Management
• Emerging Technologies
• Technical Leadership
• Data Center Operations
• Valid Driver's License
• Planning
• Android (Operating System)
• Apple IOS
• Technical Support
• Reconciliation
• Management
• Strategic Planning
• Customer Service
• Computer Science
• Linux
• Electronics
• Scalability
• Systems Analysis
• Networking Hardware
• Windows Servers
• Presentations
• Problem Management
• Troubleshooting (Problem Solving)
• Unified Communications
• Software Updater
• Verbal Communication Skills
• Microsoft Intune (Mobile Device Management Software)
• Coordinating

• Technology
• Energy
• Software
• Engineering
• Technical Systems Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine