Service Advisor, Campbell River

Overview Fountain Tire Campbell River is looking for a friendly, dedicated, and knowledgeable individual to join our team as a Service Advisor! At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? Competitive compensation: $23 to $27 per hour Health, dental, and vision benefit programs for you and your family RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Regular day shifts Great discounts for you and your family on tires, parts, and mechanical services Primary Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Experience in the automotive repair or tire industry is required Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Excellent customer service and a great attitude are a must A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!

The Service Advisor is responsible for creating work orders, providing service quotes, and communicating effectively with both technicians and customers. They also manage inventory documentation, ensure showroom promotional materials are current, and participate in safety initiatives.

Candidates must have experience in the automotive repair or tire industry and possess a valid driver's license with a satisfactory abstract. Strong customer service skills and the ability to identify customer needs are essential for this role.

• Health insurance • Dental insurance • Vision insurance • RRSP program with company matching • Training program • Employee discounts on tires, parts, and mechanical services

• Service à la clientèleSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Automotive repair knowledge
• Tire industry knowledge
• Work order management
• Sales
• Communication
• Inventory management
• Safety compliance
• Active listening
• Computer systems proficiency
• Promotional Materials
• Commercial Driving
• Valid Driver's License
• Automotive Services
• Customer Service
• Inventory Management
• Listening Skills
• Showrooms
• Authorization (Computing)

• Retail
• Customer Service & Support
• Trades
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Postuler avant le

4 août 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine