Technical Account Manager

Food Process Solutions (FPS) is a global leader in the design, fabrication, and installation of hygienic stainless-steel food-processing equipment. We deliver turnkey solutions to customers across Canada, the United States, and international markets. At FPS, innovation is a cornerstone of our growth. We continually invest in advanced technologies, software platforms, and engineering capabilities to exceed customer expectations. Our culture is built on respect, collaboration, and a shared commitment to engineering excellence and food safety. We strive to be one of the best places to work—where talented professionals can grow, contribute, and make a measurable impact. Position Scope The Technical Account Manager is responsible for managing and expanding a portfolio of strategic customer accounts by combining consultative sales execution with deep technical understanding. This role serves as a trusted advisor to customers, aligning FPS’s technical solutions with customer operational and business objectives to drive long-term partnerships and sustainable revenue growth. The ideal candidate is customer-centric, technically astute, and experienced in navigating complex sales environments involving engineering, operations, and executive stakeholders. Key Responsibilities Account & Customer Management Own and manage a portfolio of strategic and key customer accounts Act as the primary commercial and relationship lead for assigned customers Build trusted, long-term relationships with stakeholders at all organizational levels Conduct regular account reviews, performance check-ins, and strategic planning sessions Drive customer retention, contract renewals, and account expansion initiatives Technical Solution Alignment Develop and maintain a strong understanding of FPS products, systems, and capabilities Understand customer processes, technical environments, and operational challenges Translate customer requirements into tailored technical and commercial solutions Collaborate with Sales Applications, Design, and Engineering teams on solution development Support technical presentations, demonstrations, pilots, and proof-of-concept engagements Sales Execution & Revenue Growth Identify, qualify, and develop new opportunities within existing accounts Lead the sales cycle from opportunity identification through negotiation and contract close Prepare proposals, pricing strategies, and commercial terms in collaboration with internal teams Meet or exceed assigned revenue, margin, and growth targets Maintain accurate pipeline management, forecasting, and reporting Internal Collaboration & Customer Advocacy Serve as the “voice of the customer” within FPS Coordinate cross-functional teams including Engineering, Manufacturing, Project Management, and Service Proactively manage commercial or technical escalations affecting customer satisfaction Ensure smooth transitions from sales to project execution and delivery teams Customer Success & Value Realization Ensure customers achieve measurable business and operational value from FPS solutions Monitor solution adoption, performance, and lifecycle engagement Identify potential risks to customer satisfaction or retention and implement mitigation plans Support onboarding, implementation, and long-term account engagement strategies Market & Product Insight Gather and communicate customer feedback, market intelligence, and competitive insights Stay current on industry trends, regulations, and emerging technologies Contribute customer-driven insights to product development and innovation discussions Required Skill & Qualifications Bachelor’s degree in engineering, Business, or a related discipline (or equivalent experience) Experience in technical sales, account management, or customer-facing roles Strong ability to understand and communicate technical concepts and solutions Proven success managing complex, consultative sales cycles Excellent interpersonal, communication, and presentation skills Strong negotiation, influencing, and relationship-building capabilities Preferred Minimum 5 years in experience in industrial equipment, food processing, SaaS, or technology-driven environments Background working closely with engineering, operations, or manufacturing teams Experience managing enterprise or strategic customer accounts Familiarity with CRM platforms, forecasting tools, and structured sales methodologies FPS Food Process Solutions Corporation is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted / shortlisted.

Manage and expand a portfolio of strategic customer accounts by aligning technical food-processing solutions with client business objectives. Act as the primary commercial lead to drive revenue growth, customer retention, and long-term partnerships.

Requires a bachelor's degree in engineering, business, or a related field with experience in technical sales or account management. Preference is given to candidates with over 5 years of experience in industrial equipment or food processing environments.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Technical Sales
• Consultative Selling
• Relationship Building
• Negotiation
• Pipeline Management
• Forecasting
• Customer Success
• Technical Presentation
• Strategic Planning
• CRM Platforms
• Cross-functional Collaboration
• Proposal Preparation
• Market Intelligence
• Customer Advocacy
• Solution Development

• Sales
• Engineering
• Manufacturing
• Management & Leadership
• Food & Beverage

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

24 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level