Senior Global Collaboration Programmer

Job Description Fragomen is seeking a Senior Global Collaboration Programmer to design, implement, and support enterprise-grade collaboration platforms used by a globally distributed workforce. This role will be responsible for the stability, scalability, and continuous improvement of collaboration technologies including Microsoft Teams, Cisco Webex, Cisco Room Kits, and related AV and conferencing solutions. The ideal candidate brings deep technical expertise, strong troubleshooting skills, and a service-oriented mindset, ensuring seamless communication and collaboration experiences across offices, regions, and time zones. Key Responsibilities Design, deploy, and support global collaboration platforms, including Microsoft Teams (Chat, Meetings, Voice/Calling), Cisco Webex, and Cisco Room Kit–based conference room solutions. Lead the architecture and lifecycle management of collaboration tools, ensuring high availability, security, and performance. Administer and optimize Teams Rooms, Cisco Room Kits, cameras, microphones, displays, and room scheduling systems across global offices. Act as a senior escalation point for complex collaboration and AV issues, performing root cause analysis and driving permanent resolutions. Partner with network, security, and desktop teams to ensure optimal QoS, bandwidth utilization, and endpoint compatibility. Manage integrations between collaboration platforms and third-party tools (e.g., Outlook/Exchange, identity platforms, room booking systems). Develop standards, best practices, and documentation for collaboration services, room builds, and operational support. Support global rollouts, migrations, and upgrades (e.g., Teams enhancements, Webex updates, firmware upgrades for Room Kits). Monitor service health, usage, and adoption; recommend enhancements based on analytics and user feedback. Collaborate with vendors and service providers, including Microsoft and Cisco, to resolve issues and plan roadmap initiatives. Provide mentorship and technical guidance to junior engineers and regional IT teams. Required Qualifications Bachelor’s degree in Information Technology, Engineering, or equivalent experience. 7+ years of experience supporting enterprise collaboration or unified communications platforms in a global environment. Strong hands-on experience with Microsoft Teams, including meetings, voice, and Teams Rooms. Strong hands-on experience with Cisco Webex and Cisco Room Kits (installation, configuration, and support). Solid understanding of networking concepts relevant to real-time communications (QoS, latency, jitter, firewalls, proxies). Experience supporting conference room AV hardware and peripherals in enterprise environments. Proven ability to troubleshoot complex, cross-platform collaboration issues. Excellent communication skills and ability to work with both technical and non-technical stakeholders. Preferred Qualifications Microsoft Teams Administrator or Cisco Collaboration certifications (preferred). Experience supporting hybrid or cloud-based collaboration environments (Microsoft 365, Webex Control Hub). Familiarity with scripting or automation (PowerShell) for administration and reporting. Experience working in a professional services or legal environment. Exposure to ITIL-based service management practices. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

This role is responsible for designing, deploying, and supporting enterprise-grade global collaboration platforms, focusing heavily on Microsoft Teams and Cisco Webex solutions, including conference room hardware integration. Key duties involve leading architecture, ensuring high availability and security, acting as a senior escalation point for complex AV issues, and developing operational standards.

Candidates must possess a Bachelor's degree or equivalent experience, coupled with over 7 years supporting unified communications platforms globally, requiring strong hands-on expertise in Microsoft Teams (including Voice/Rooms) and Cisco Webex/Room Kits. A solid understanding of networking concepts relevant to real-time communications is also mandatory.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microsoft Teams
• Cisco Webex
• Cisco Room Kits
• AV Solutions
• Conferencing Solutions
• Architecture
• Lifecycle Management
• QoS
• Root Cause Analysis
• Troubleshooting
• PowerShell
• M365
• Webex Control Hub
• ITIL
• Global Collaboration

• Technology
• Engineering
• Software

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine