Junior IT Technician

Résumé du poste

The Junior IT Technician will install, maintain, and troubleshoot computer hardware, software, and network equipment for the Toronto branch. They will also provide technical support to internal users and participate in the implementation of new technology projects.

Détails du poste

Franklin Empire Inc. supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings. We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, automation expertise, and specialized services. We are presently in search of a Junior IT Technician for our Toronto Branch Key Responsibilities: * Install, test, maintain and update computer equipment (computers, peripherals, programs and software, etc.) * Check computer hardware (hard drive, mouse, keyboards, etc.) to ensure functionality * Management of the various security mechanisms; * Troubleshooting computer hardware, operating systems and software in person, remotely and by phone; * Report anomalies or breakdowns in the operation of equipment, provide the solutions required for optimal use; * Participate in projects for the implementation of new technologies and projects; * Participate in the diagnosis of breakdowns and make corrections; * Provide support to internal users on the handling of equipment and software; * Update of the customer's and company's technical documentation; * Identify computer or network equipment shortages. Key requirements: * DEP, DEC or AEC in computer science or any other related field; * Experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, Ticketing System; * Windows and Office 365 experience; * Knowledge of networking — Routers, Firewall, VPN; * Knowledge of the mechanics of backups in business; * Diagnostic and problem-solving skills; * Excellent communication skills and very good customer service; Franklin Empire Inc. offers group insurance and a pension fund. Come join a solid company, established for more than 80 years. The stability of our employees is a testament to the company's values. Come and shine a light on your career! Job Type: Full-Time, Permanent Advantages: * Dental Insurance * Disability Insurance * Life Insurance * Vision Insurance * Corporate Events * Employee Assistance Program * Wellness Programs * Pension Plan * On-site parking * Hybrid work after probation, 2 days work-from-home and 3 days in office Schedule: * 8 Hours * Monday to Friday * Day Shift Experience: * Technical Support: 1 year (Required) Pay: CA$50,000 per year

Ce que vous ferez

The Junior IT Technician will install, maintain, and troubleshoot computer hardware, software, and network equipment for the Toronto branch. They will also provide technical support to internal users and participate in the implementation of new technology projects.

Exigences

Candidates must hold a DEP, DEC, or AEC in computer science or a related field and have at least one year of technical support experience. Proficiency in Microsoft environments, networking fundamentals, and strong communication skills are required.

Avantages

• Dental Insurance • Disability Insurance • Life Insurance • Vision Insurance • Corporate Events • Employee Assistance Program • Wellness Programs • Pension Plan • On-site parking

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Active Directory · Souhaitée
• Windows · Souhaitée
• VPN · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Microsoft Operating Systems
• Active Directory
• Endpoint Management
• TCP/IP Protocol
• Ticketing System
• Windows
• Office 365
• Networking
• Routers
• Firewall
• VPN
• Backup Systems
• Diagnostic Skills
• Problem-solving
• Customer Service
• Microsoft 365
• Lighting Design
• Automation
• Backup Devices
• Construction
• Management
• Communication
• Computer Science
• Computer Hardware
• Operating Systems
• Electronic Components
• Employee Assistance Programs
• Issue Tracking
• Networking Hardware
• Inventory Management
• Virtual Private Networks (VPN)
• Problem Solving
• Mechanics
• Maintenance Repair And Operations (MRO)
• Pension Funds
• Peripheral Devices
• Probation
• Renovation
• TCP/IP
• Technical Documentation
• Troubleshooting (Problem Solving)
• Network Routing

Domaines d’emploi

• Technology
• Customer Service & Support
• Administrative
• IT Technician
• Network / Systems Support Specialist
• Computer Network and Systems Technicians
• Computer Network Support Specialists