Coordinator, Home Support Scheduling

Résumé du poste

The Coordinator manages the daily operations of a centralized scheduling centre for home support services, including staff supervision and human resource management. They also oversee quality assurance, develop operational reports, and implement process improvements to ensure efficient service delivery.

Détails du poste

Salary The salary range for this position is CAD $35.36 - $50.83 / hour Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Coordinator, Home Support Scheduling is responsible for the daily operations of Fraser Health's centralized scheduling centre that ensures the provision of home support services for clients. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff and stakeholders. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations. Responsibilities Coordinates and oversees the centralized scheduling of Community Health Workers that provide clients with home support services within the service area. Manages designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. In conjunction with appropriate Employee Experience support, manages human resource events such as performance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines. Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes. Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations. Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations on data quality and system process improvements. Audits work of designated staff related to the scheduling of home health services. Participates in various meetings related to the centralized scheduling service; assists and/or undertakes a variety of projects as assigned by the Manager, Clinical Operations. Qualifications Education and Experience Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience. Must have three (3) years Procura desktop training and scheduling. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Strong skills in manipulating large amounts of data. Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics. Understanding of quality assurance processes and ability to educate staff on quality improvement changes. Ability to manage staff and lead teams through conflict resolution. Ability to effectively grievance resolves. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor Protect yourself from recruitment and employment scams. We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process. Learn more >

Ce que vous ferez

The Coordinator manages the daily operations of a centralized scheduling centre for home support services, including staff supervision and human resource management. They also oversee quality assurance, develop operational reports, and implement process improvements to ensure efficient service delivery.

Exigences

Candidates must possess a Bachelor's Degree in Leadership or a related field, along with at least five years of recent, related experience. Additionally, three years of experience with Procura desktop training and scheduling is required.

Compétences indiquées

• Training · Souhaitée
• Assurance qualité · Souhaitée
• Leadership · Souhaitée
• Analyse de données · Souhaitée
• Reporting · Souhaitée
• scheduling · Souhaitée
• Conflict Resolution · Souhaitée
• Process Improvement · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Scheduling
• Staff Management
• Data Analysis
• Quality Assurance
• Performance Appraisals
• Conflict Resolution
• Reporting
• Training
• Process Improvement
• Human Resources
• Leadership
• Auditing
• Procura
• Grievance Procedures
• Workflow Management
• Courage
• Support Services
• Quality Improvement
• Community Health
• Data Quality
• Home Health Care
• Operations
• Performance Review
• Statistics

Domaines d’emploi

• Healthcare
• Management & Leadership
• Human Resources
• Administrative
• Data & Analytics
• Scheduling Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks