Customer Service Rep

MOVING YOUR WORLD by focusing on your success: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career. Salary: FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity. Your Responsibilities: As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to: Receive and process sales orders to ensure timely and complete delivery. Assist in creating and maintaining new customer accounts. Manage customer master data and handle pricing administration. Address pricing variances with customers and the sales team. Build and maintain strong relationships with our Canadian sales teams. Process return authorizations and credit requests. Qualifications we are looking for: Post-secondary education or equivalent work experience. 3+ years in B2B customer service (preferably in an industrial/manufacturing environment). Strong written and verbal English and French communication required. Microsoft Excel experience. ERP experience (SAP preferred). Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure. Experience with 3rd party customer portals, Ariba is a plus. Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe. These are your benefits: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:https://fuchs.com/ca/en/benefits FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

Manage the order-to-cash process by receiving and processing sales orders and maintaining customer master data. Build relationships with sales teams and handle pricing variances, return authorizations, and credit requests.

Requires post-secondary education and over 3 years of B2B customer service experience, preferably in manufacturing. Proficiency in English, French, Microsoft Excel, and ERP systems like SAP is required.

• Professional development opportunities • Comprehensive benefits suite • Competitive compensation package

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• B2B Customer Service
• Order Processing
• Pricing Administration
• Microsoft Excel
• SAP
• ERP
• English Communication
• French Communication
• Problem Solving
• Time Management
• Ariba
• Customer Relationship Management
• Order Management
• Bilingual (French/English)
• Order To Cash Process
• Business To Business
• Customer Service
• Communication
• Creativity
• Empowerment
• Sales
• Order Management Systems
• SAP Applications
• Reliability

• Customer Service & Support
• Manufacturing
• Logistics
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine