Call Center Agent

G Spa Travel S.A.S. is hiring a Call Center Agent for its remote Canada workflow. This position combines Customer Support, CRM, and Customer Communication to keep source accuracy, deadline control, and status evidence visible from intake through handoff. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Core Responsibilities Maintain assigned call center agent work in Canada using Customer Support, Escalation Management, and Ticket Management so source accuracy remains traceable. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Review incoming information with CRM, Knowledge Base, and Follow-Up so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Track open actions through Customer Communication, Call Center Agent Workflow, and Renata Travel DMC Role Context while keeping deadline control, ownership, and deadlines visible. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Document decisions and handoffs with Escalation Management, Ticket Management, and Call Center Support so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Use Knowledge Base, Follow-Up, and Customer Support to support quality; escalate exceptions whenever status evidence cannot be confirmed from the available record. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Success Standard Strong performance in this Canada-based Call Center Agent role means Renata Travel DMC Role Context, Call Center Agent Workflow, and Customer Communication reinforce source accuracy, deadline control, and status evidence; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Role Fit Practical ability with Customer Support, CRM, and Ticket Management in a remote Canada workflow. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Clear written communication using Escalation Management and Knowledge Base when documenting ownership, status, and next actions. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Comfort applying Follow-Up, Renata Travel DMC Role Context, and Call Center Support while maintaining accurate records for G Spa Travel S.A.S.. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Sound judgment around Customer Communication, Call Center Agent Workflow, and Customer Support, including when a Canada workflow item requires escalation. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $39,000-$57,000 per year. For this Call Center Agent at G Spa Travel S.A.S., remote execution is complete when call center support, ticket management, and escalation management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Case Documentation, Service Standards, Complaint Handling, and Customer Support for this Canada role.

The agent is responsible for managing customer support tickets and communications for the Canada workflow to ensure source accuracy and deadline control. Key tasks include documenting case decisions, handling complaints, and escalating exceptions using the CRM and knowledge base.

Candidates should have practical ability with CRM and ticket management tools within a remote environment. Strong written communication skills and sound judgment regarding workflow escalations are required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Support
• CRM
• Customer Communication
• Escalation Management
• Ticket Management
• Case Documentation
• Complaint Handling
• Knowledge Base Management
• Follow-Up
• Written Communication

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level