Client Care Specialist | Customer Care and Family Support

Client Care Specialist | Customer Care and Family Support Location: Guelph, ON (on-site) Compensation: $21.63/hr Schedule: Full-Time Benefits: Industry-Leading Benefits Package MAKE A DIFFERENCE WHEN IT MATTERS MOST At Gateway Services, we help families through one of life's most difficult moments by providing compassionate pet aftercare services. As a Client Care Specialist, you'll be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care. Every conversation helps ensure pets are cared for with dignity and families receive the support they deserve. If you're compassionate, detail-oriented and enjoy helping people, we'd love to hear from you. WHY GATEWAY? You're joining North America's leading pet aftercare provider. We invest in our people through competitive pay, industry-leading benefits, paid training, career development and supportive leadership. UNIQUE TO GATEWAY Every Client Care Specialist has access to Gateway CarePath—our confidential emotional wellness program designed specifically to support employees working in pet aftercare. WHAT YOU'LL DO * Support veterinary clinics and pet parents by phone, email and in person. * Answer questions with empathy and professionalism. * Accurately enter service requests and special instructions. * Coordinate closely with Operations to ensure every promise is fulfilled. * Support pet parent viewings and order pickups when required. * Resolve concerns promptly while maintaining customer confidence. * Help create a compassionate experience for every family we serve. IS THIS YOU? * You enjoy helping people during important moments. * You communicate with empathy and professionalism. * You pay close attention to detail. * You stay calm in emotionally sensitive situations. * You enjoy working in a fast-paced environment. * You work well as part of a team. * You take pride in delivering exceptional customer service. Previous customer service experience is preferred, but we'll provide all the training you need to succeed. WORKING ENVIRONMENT * On-site position within a Gateway Care Center. * Frequent interaction with veterinary clinics and pet parents. * Telephone, email and face-to-face customer service. * Fast-paced work requiring organization and attention to detail. * Collaboration with Operations to deliver exceptional service. BENEFITS YOU'LL APPRECIATE We believe taking care of our Team Members is just as important as taking care of the families we serve. * Competitive hourly pay * Medical, Dental & Vision coverage * 401(k) with employer matching contributions * Company-paid Life Insurance * Company-paid Long-Term Disability * Paid vacation and company holidays * Paid training and career development * Employee Assistance Program (EAP) * Gateway CarePath emotional wellness program * Health Savings Account & Flexible Spending Accounts * Pet Insurance * Employee Discount Marketplace * Career advancement opportunities READY TO MAKE A DIFFERENCE? If you're looking for a career where compassion, professionalism and attention to detail truly matter, we'd love to hear from you. Join Gateway Services and help provide exceptional care to veterinary partners, pet families and the pets entrusted to us. #INDOTM Monday - Friday: 8am-4:30pm

Provide compassionate customer support via phone, email, and in-person interactions to guide clients through products and services. Coordinate service requests and collaborate with internal teams to ensure operational excellence and a seamless customer experience.

Requires a post-secondary degree or diploma and at least one year of experience in a customer service or client care environment. Candidates must demonstrate professionalism, compassion, and the ability to handle sensitive situations with families.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Relationship Building
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking
• Multitasking
• Collaboration
• Adaptability
• Organizational Skills
• Attention To Detail
• Empathy

• Customer Service & Support
• Administrative
• Social Services

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine