Customer Success Manager, Enterprise & Onboarding

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one. More than 1,500 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME. We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us. About The Role As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by building rollout plans, training users, monitoring adoption, identifying risk, and showing measurable value to legal leaders. This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will work closely with Sales, Product, Support, and the founding team to make sure customers are successful from kickoff through renewal. What You'll Do Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up. Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review. Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations. Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders. Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team. Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences. Required Experience 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role. Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers. Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews. Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives. Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early. Comfort learning technical products and explaining them clearly to non-technical users. Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment. Experience working at a startup or scale-up where a process is still being built. Nice To Have Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams. Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools. A Note On Pace We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you. Location Policy This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays. Equal Opportunity Employment GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Fraud Notice to GC AI Applicants To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address. GC AI Will Never Refer you to external websites to apply Conduct interviews over email, chat platforms, or messaging apps Ask you to provide payment or purchase equipment Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process Examples Of Fraudulent Email Addresses info.gcai.careers.com@gmail.com info.gc.aicareers.online.com@gmail.com Any email address ending in @gmail.com, @yahoo.com, or other free email services If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond. Compensation Range: $128K - $180K

As a Customer Success Manager, you will lead customers from kickoff through adoption, ensuring successful implementation and ongoing usage of the GC AI platform. You will also develop trusted relationships with key stakeholders and support renewal strategies for enterprise accounts.

Candidates should have 3-7 years of experience in B2B SaaS Customer Success or a similar role, with a focus on onboarding and renewals. Strong presentation and relationship management skills are essential, along with the ability to analyze customer data and identify adoption blockers.

• Analyse de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success
• Onboarding
• Renewals
• Presentation Skills
• Relationship Management
• Data Analysis
• Technical Learning
• AI
• Legal Tech
• Workflow Automation
• Collaboration Tools
• Training
• Implementation Planning
• Stakeholder Engagement
• Risk Identification
• Product Insights

• Technology
• Customer Service & Support
• Legal
• Management & Leadership
• Sales

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Mid-Senior level