Desktop Engineer

Résumé du poste

The Desktop Engineer serves as the subject matter expert for the endpoint management ecosystem, responsible for the implementation, support, and optimization of Windows, Apple, and Android devices. This role manages the full device lifecycle, including configuration, patching, security compliance, and providing Level-3 support for incidents.

Détails du poste

Competition Number: REQ 7419 TITLE: Desktop Engineer DIVISION: Information Technology SALARY: Payband L, starting rate $50.93 per hour SCHEDULE: Monday to Friday, 8:30 am to 5:00 pm HOURS PER WEEK: 40 LOCATION: 230 Richmond Street East WORK MODALITY: Hybrid (minimum 2 days on-site) STATUS: Full-Time Support VACANCY: Replacement EFFECTIVE DATE: Immediately CLOSING DATE: Open until filled. Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other. Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership. Position Summary The Desktop Engineer serves as the subject matter expert for George Brown’s Endpoint Management Ecosystem supporting Windows, Apple (MacOS, IOS), and Android-based user-facing endpoint. This role is responsible for the end-to-end implementation, ongoing support, and optimization of endpoint infrastructure. It focuses on managing desktops, laptops, smart phones, and tablets using MDM tools such as Intune, with responsibility for enrollment, configuration, patching, compliance, endpoint security, and supports comprehensive asset management. Key Responsibilities Design and implement endpoint management solutions that optimize end-user experience across corporate and classroom environments, ensuring performance, usability, and minimal disruption while maintaining required security and compliance standards. Support and administer the end-to-end mobile device management process using cloud tools like Intune and JAMF, ensuring secure configurations, compliance with Cyber Security frameworks (CIS, ISO, NIST), and alignment with organizational IT and cloud security standards. Support and oversee the full endpoint lifecycle, including device configuration, onboarding, reassignment, and offboarding, ensuring each phase is executed efficiently and in alignment with operational goals. Provide Level-3 support for incidents, ensuring effective troubleshooting, timely resolution, and accountability throughout the process. Manage and optimize the Azure Virtual Desktop (AVD) environment by overseeing configuration changes, continuously monitoring performance, and fine-tuning the environment to align with George Brown’s evolving user needs and operational requirements. Provide support for macOS devices, troubleshooting enrollment, configuration, and application deployment issues in collaboration with support teams and vendors. Support device configurations, security baselines, and Intune application deployments ensuring all setups, security controls, and updates meet organizational standards. Handle escalations, outages, configuration changes, and provide advanced support, assisting support staff with technical questions. Other duties as assigned. Educational and Experience Requirements Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Cyber Security, or other related program from a recognized post-secondary institute. Must have at least one or more of the following certifications or a combination of education and experience in related areas: Microsoft 365 Certified: Endpoint Administrator Associate CompTIA A+ Apple Certified Support Professional (ACSP) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) Microsoft 365 Certified: Administrator Expert Minimum of eight (8) years of hands-on experience in the following: supporting MDM (e.g., Intune, JAMF, etc.) in a large enterprise environment. Hands-on experience in supporting user identity (Active directory/Entra ID). Extensive experience managing and supporting MDM solutions such as Intune and JAMF, ensuring secure configurations, policy enforcement, and compliance with CIS, ISO, and NIST frameworks. Strong experience in OS management includes zero-touch deployments via Autopilot and managing OS upgrades. Strong experience in supporting macOS devices. Extensive experience in managing patch deployment, including Windows updates, security patches, driver updates, and application updates, ensuring controlled deployment with minimal downtime. Strong application packaging experience using tools like Intune Win32, MSI, or App-V to create, test, deploy, and maintain software packages and virtualized applications. Hands-on experience in compliance management, including deploying security baselines, refining enforcement policies, and automating remediation processes. Strong experience in implementing endpoint hardening configuration baselines, including disk encryption, attack surface reduction, EDR, and firewall configurations to meet organizational security standards. Experienced in handling L2 incident tickets, service outages, escalations, working closely with vendors, ensuring timely resolution within SLA requirements, and maintaining detailed ticket updates. Skills and Attributes Proven expertise in handling end-to-end endpoint lifecycle management, including device onboarding, configuration, reassignment, and offboarding, ensuring efficient and audit-ready asset tracking. Manage and support identity and access management, Microsoft 365, and Power Platform solutions, ensuring secure access, user support, issue resolution, and adoption of best practices. Expertise in managing Azure virtual desktop environments including managing AVD environments, optimizing performance, and securing virtual desktops. Support endpoint troubleshooting, generate reports and automated remediation using PowerShell scripts and Microsoft Graph API integrations. Develop and maintain clear, standardized technical documentation and SOPs, ensuring all support team members consistently follow endpoint procedures for reliable operations. Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level. Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII). Able to lift between 20 kg or 44 lbs (i.e., help with moving endpoints as required). Able to travel between campuses occasionally. Interview process may consist of a practical skills component. Notes: The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer. About Us: George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers. George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters. George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

Ce que vous ferez

The Desktop Engineer serves as the subject matter expert for the endpoint management ecosystem, responsible for the implementation, support, and optimization of Windows, Apple, and Android devices. This role manages the full device lifecycle, including configuration, patching, security compliance, and providing Level-3 support for incidents.

Exigences

Candidates must hold a bachelor's degree in a relevant field and possess at least eight years of hands-on experience in enterprise endpoint management. Proficiency in MDM tools like Intune or JAMF, identity management, and security frameworks is required, along with relevant professional certifications.

Avantages

• Hybrid work opportunities • Competitive pension plan • Generous holiday and vacation time • Tuition assistance program • Discounted rates for continuing education courses

Compétences indiquées

• Technical Documentation · Souhaitée
• Incident Management · Souhaitée
• Asset Management · Souhaitée
• Active Directory · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Endpoint management
• Intune
• JAMF
• Azure Virtual Desktop
• Mobile device management
• Active directory
• Entra ID
• OS deployment
• Application packaging
• PowerShell
• Microsoft Graph API
• Cyber security frameworks
• Incident management
• Technical documentation
• Asset management
• Endpoint security
• Compliance Management
• Microsoft Graph
• Microsoft 365
• Microsoft 365 Certified Administrator Expert
• Device Configuration
• Endpoint Detection And Response
• Accountability
• Microsoft 365 Certified Endpoint Administrator Associate
• Endpoint Security
• Lifting Ability
• Microsoft Power Platform
• Microsoft Certified: Azure Virtual Desktop Specialty
• Attack Surface Management
• Jamf
• Endpoint Management
• Microsoft Certified: Azure Administrator Associate
• Operating System Administration
• Application Deployment
• Apple Certified Support Professional
• Active Directory
• Application Programming Interface (API)
• Android (Operating System)
• Apple IOS
• Mac OS
• Application Packaging
• Asset Management
• Asset Tracking
• Auditing
• Automation
• Microsoft Azure
• Cloud Security
• Communication
• Computer Science
• CompTIA A+

Domaines d’emploi

• Technology
• Software
• Education
• Security & Safety
• Administrative
• Desktop Engineer
• Windows Engineer
• Systems Analysts
• Computer Systems Engineers/Architects
• Computer Occupations, All Other