Customer Service Representative

Department: Health, Wellness, and Sciences Campus: Barrie Classification: Support Staff Posting Date: August 25, 2026 Hourly Pay Range: $20.21 - $28.50 per hour Hours per week: Up to 24 hours per week Status: Casual Part-time Effective Date: asap to April 23, 2027 Reporting to the Manager, the incumbent is the first point of contact for the health clinics’ appointments and is responsible for a wide range of administrative, clerical, technical and cross-clinic support for the Health and Wellness community clinics. The incumbent also provides guidance and direction to students during their clinical experiences by modeling professional and courteous customer service and front-line support. This setting provides the primary clinical reception learning experiences for students allowing them to achieve graduate learning outcomes. Specific duties include, but are not limited to: • Creates and maintains an accurate and efficient resource system that supports the delivery of customer service excellence across clinics and in Health and Wellness. • Documents all conversations with clients and diffuses difficult client situations or refers as needed to Clinic Manager. • Responsible for creating a proficient organization and flow in front line duties. • Proficient at utilizing a variety of resources and technologies to deliver clerical support to clinics. • Responsible for processing client payments, tracking/collection of outstanding accounts receivable and cash float; handles finance day end processes; and liaisons with finance concerning any account receivable issues/concerns. • Contributes to the Quality Assurance of Record Management across clinics to meet regulatory requirements and efficient office practices. • Communicates, monitors and maintains privacy protocols to meet legislative requirements. • Responsible for maintaining an accurate client database, e.g. client demographics, privacy consent documentation. • Responsible for centralizing communications related to technological issues in clinics. • Responsible for general office management including but not limited to i.e. preparing, sending receiving correspondence; maintaining filing system; organizing and ordering office supplies, etc. • Maintains inventory of required forms and office supplies. • Maintains a learning environment that replicates an inter-professional health care setting. • Works collaboratively with clinical and college staff to promote Health and Wellness Clinics and Programs. • Coordinates, attends and participates in tours/events for the School of Health and Wellness. Qualifications: • Successfully completed a two-year postsecondary diploma in Office Administration, Medical Administration or a related field. • A minimum of three-years’ experience demonstrating practical experience working in a busy, demanding workplace providing outstanding customer service and front-line support. • Experience handling financial/budget tracking would be considered an asset. • Previous experience coaching/mentoring junior staff would be considered an asset. • Expertise with client management software and Microsoft products (word/excel), or other equivalent software. Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process. Alternate formats will be provided upon request throughout the recruitment and selection process. Georgian College has introduced Flex Work for some positions. This position is not eligible for Flex Work and will be an on-campus position with no option for remote work. Applications to this posting must be submitted by 11:59 pm on August 31, 2026. While we thank all applicants, only those contacted for an interview will be acknowledged.

The incumbent serves as the primary point of contact for health clinic appointments, providing administrative and clerical support while modeling professional customer service. They are responsible for managing client databases, processing payments, maintaining office supplies, and ensuring compliance with privacy and record management protocols.

Candidates must possess a two-year postsecondary diploma in Office Administration, Medical Administration, or a related field. A minimum of three years of experience in a busy, demanding workplace providing front-line support is required.

• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft WordSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Administrative support
• Clerical support
• Record management
• Data entry
• Financial processing
• Accounts receivable
• Privacy protocols
• Office management
• Microsoft Word
• Microsoft Excel
• Client management software
• Communication
• Inventory management
• Conflict resolution
• Office Supply Management
• Office Administration
• Accounts Receivable
• Management
• Clerical Works
• Customer Service
• Finance
• Inventory Management
• Project Management Software
• Mentorship
• Office Management
• Quality Assurance
• Coaching
• Collections
• Filing

• Administrative
• Customer Service & Support
• Healthcare
• Education
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

24 heures par semaine