IT Support Specialist (Level 2)

Description Location: Remote (Canada) Employment Type: Full-Time Permanent or Independent Contractor About GestisoftGestisoft is a leading Microsoft solutions partner helping organizations transform their business through technology. We are expanding our team to support a strategic client engagement within a complex enterprise environment. About the RoleThe IT Support Specialist will provide advanced technical support to users while helping ensure the stability and performance of business-critical systems. Key Responsibilities Resolve advanced technical issues Manage user accounts and access requests Support Microsoft technologies and cloud services Maintain documentation and knowledge resources Contribute to continuous service improvement Exigences Qualifications 3+ years of IT support experience Strong Microsoft 365 and Active Directory knowledge Experience in a service desk environment ITIL certification considered an asset Proficiency in English is required for this position, as the role involves regular communication and collaboration with English-speaking stakeholders, clients, and project teams located outside Quebec. Travel RequirementOccasional travel may be required based on project and operational needs.

Provide advanced technical support to users and ensure the stability of business-critical systems. Responsibilities include managing user accounts, supporting Microsoft cloud services, and maintaining technical documentation.

Requires over 3 years of IT support experience with strong knowledge of Microsoft 365 and Active Directory. Proficiency in English is mandatory for collaboration with international stakeholders.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microsoft 365
• Active Directory
• Technical Support
• Cloud Services
• ITIL
• English Proficiency
• User Account Management
• Service Desk Operations

• Technology
• Customer Service & Support
• Consulting
• Software

Expérience minimale

2+ ans

Postuler avant le

11 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level