Notre mission : "Aider nos partenaires d’affaires à accroître la valeur de chaque contact client"
Montreal
GEXEL est un centre de contact clients fondé en 1998 et dont le siège social est au Québec. Grâce à ses opérations à travers le Canada ainsi que des opérations élargies au El Salvador, au Maroc et en Afrique du Sud, GEXEL offre des services de gestion de contacts multicanaux, des solutions automatisées de communication et une plateforme de spécialisées pour ses clients-partenaires en Amérique du Nord. Ses services d’impartitions multilingues et multicanaux tels que le service à la clientèle, les ventes, le soutien technique, la surveillance des médias sociaux et plus encore, aide ses clients à mettre en œuvre une expérience client supérieure. GEXEL is a customer contact center founded in 1998 with its headquarters in Quebec. Through its operations across Canada and expanded operations in El Salvador, Morocco, and South Africa, GEXEL provides multichannel contact management services, automated communication solutions, and a specialized technology platform for its client partners in North America. Its multilingual and multichannel outsourcing services such as customer service, sales, technical support, social media monitoring, and more help its clients foster a superior customer experience.
Télétravail · Canada
Respond professionally to incoming calls to build trust and provide exceptional customer service. Propose relevant products and services while collaborating with the team to meet performance objectives.
Télétravail · Montreal, Quebec, Canada
Respond professionally to incoming calls to build trust and provide exceptional customer service. Identify customer needs to propose appropriate products and services while collaborating with the team to meet goals.
Hybride · Montréal
Analyze and diagnose complex technical issues for customers via phone and email to provide effective resolutions. Document technical steps taken and escalate issues to higher levels when necessary.