Dispatcher

The Dispatcher plays a critical role in daily operations by managing route schedules, coordinating driver activities, and serving as the primary bridge between customers, operations, and support teams. This role ensures high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues. What We Offer 100% company-paid benefits (no out-of-pocket premiums) Employee & Family Assistance Program (EFAP) RRSP matching program Fair vacation practices Career development opportunities Supportive and inclusive work environment Key Responsibilities Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities. Partner with routing specialists to continuously refine daily routes. Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity. Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur. Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities. Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms. Qualifications & Competencies Experience: 1–2 years in transportation, dispatch, logistics, or call-center customer service. Education: High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset. Communication: Exceptional verbal and written communication skills across phone, email, and two-way radio channels. Core Abilities: Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment. Flexibility: Willingness to work extended hours, including occasional weekends, as operational needs dictate. The Dispatcher plays a critical role in daily operations by managing route schedules, coordinating driver activities, and serving as the primary bridge between customers, operations, and support teams. This role ensures high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues. What We Offer 100% company-paid benefits (no out-of-pocket premiums) Employee & Family Assistance Program (EFAP) RRSP matching program Fair vacation practices Career development opportunities Supportive and inclusive work environment Key Responsibilities Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities. Partner with routing specialists to continuously refine daily routes. Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity. Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur. Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities. Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms. Qualifications & Competencies Experience: 1–2 years in transportation, dispatch, logistics, or call-center customer service. Education: High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset. Communication: Exceptional verbal and written communication skills across phone, email, and two-way radio channels. Core Abilities: Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment. Flexibility: Willingness to work extended hours, including occasional weekends, as operational needs dictate. Job ID: R38917 Job Profile: Dispatcher - S Job Country: Canada

The Dispatcher manages route schedules and coordinates driver activities to ensure high service accuracy and productivity. They serve as the primary liaison between customers, operations, and support teams to resolve delivery and pickup issues.

Candidates need 1-2 years of experience in transportation, logistics, or call-center customer service and a high school diploma. Strong communication skills and the flexibility to work extended hours and weekends are required.

• 100% Company-paid Benefits • Employee & Family Assistance Program (EFAP) • RRSP Matching Program • Fair Vacation Practices • Career Development Opportunities • Supportive And Inclusive Work Environment

• Service à la clientèleSouhaitée
• written communicationSouhaitée
• Résolution de problèmesSouhaitée
• Multi-TaskingSouhaitée
• issue resolutionSouhaitée
• Saisie de donnéesSouhaitée
• Priority ManagementSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Route Optimization
• Driver Coordination
• Customer Service
• Issue Resolution
• Multi-tasking
• Priority Management
• Problem Solving
• Logistics Management
• Data Entry
• Verbal Communication
• Written Communication
• Radio Communication

• Logistics
• Transportation
• Customer Service & Support
• Construction
• Management & Leadership

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

1 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level