Operations Manager

GFL Environmental Inc. is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Together, our employees are known as “Team Green” — a name that unites us all under our shared purpose: making our customers and communities Green for Life! Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day. Key Responsibilities Program & Operational Management: Oversee daily curbside collection execution for multi-stream residential recycling in alignment with Recycle BC material performance, contamination, and service-level agreements. Team Leadership & Development: Direct, coach, and support route supervisors and curbside drivers. Lead hiring, onboarding, performance evaluations, and workforce planning to promote a strong culture of accountability and retention. Safety & Environmental Compliance: Enforce strict adherence to WorkSafeBC standards, Occupational Health & Safety (OH&S) policies, environmental regulations, and local municipal bylaws. Conduct incident investigations, safety audits, and continuous driver safety training. Fleet & Resource Optimization: Monitor equipment utilization, pre/post-trip inspection completion, and route productivity. Coordinate with maintenance teams to minimize fleet downtime, lower operating costs, and optimize vehicle lifecycle performance. Financial & KPI Performance: Develop and manage operational budgets, direct labor, and maintenance expenses. Track key performance indicators (KPIs) including missed stops, contamination rates, route efficiency, safety incidents, and downtime. Contract & Client Relations: Serve as a primary point of contact for Recycle BC program representatives and municipal partners. Resolve service escalations, review audits, and ensure high levels of customer satisfaction. Technology & Process Improvement: Drive adoption of route optimization software, onboard telematics, and digital reporting systems. Implement lean operational strategies to reduce carbon footprint and maximize material recovery rates. Reporting & Governance: Generate weekly/monthly performance metrics, compliance logs, and financial variance reports for senior leadership. Qualifications & Experience Education: Bachelor’s degree in Business, Operations Management, Logistics, Environmental Science, or a related field (or equivalent combination of education and experience). Experience: 5+ years of progressive operations management experience in municipal waste management, logistics, or transportation. Direct experience managing curbside collection contracts (Recycle BC or similar Extended Producer Responsibility programs) strongly preferred. Regulatory Knowledge: Deep understanding of WorkSafeBC rules, motor vehicle safety regulations, and provincial waste management/EPR frameworks. Technical Skills: Proficiency in automated route optimization tools, fleet telematics (GPS/LYTX), asset management software. Leadership Capabilities: Strong interpersonal, conflict-resolution, and change-management skills with a demonstrated track record of leading diverse teams. Working Conditions: Work Environment: Split between an office environment and field sites, including municipal routes, transfer stations, and material recovery facilities (MRFs). Physical Expectations: Occasional exposure to outdoor weather conditions, noise, and site environments during audits and safety reviews. Schedule & On-Call: Standard business hours with required on-call availability for operational incidents, winter weather emergencies, or routing disruptions. Must possess a valid driver's license and a reliable vehicle for site visits and travel between locations. Why Join TEAM GREEN Competitive salary with bonus eligibility and comprehensive benefits (health, vision, and dental) Car allowance Life insurance and retirement savings options Ongoing learning and development opportunities Career advancement potential within a growing company Team-focused and supportive work environment GFL Environmental Inc. is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Together, our employees are known as “Team Green” — a name that unites us all under our shared purpose: making our customers and communities Green for Life! Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day. Working Conditions: Work Environment: Split between an office environment and field sites, including municipal routes, transfer stations, and material recovery facilities (MRFs). Physical Expectations: Occasional exposure to outdoor weather conditions, noise, and site environments during audits and safety reviews. Schedule & On-Call: Standard business hours with required on-call availability for operational incidents, winter weather emergencies, or routing disruptions. Must possess a valid driver's license and a reliable vehicle for site visits and travel between locations. Why Join TEAM GREEN Competitive salary with bonus eligibility and comprehensive benefits (health, vision, and dental) Car allowance Life insurance and retirement savings options Ongoing learning and development opportunities Career advancement potential within a growing company Team-focused and supportive work environment Job ID: R38775 Job Profile: Operations Manager Job Country: Canada

Oversee daily curbside collection for residential recycling while managing route supervisors and drivers to ensure service-level agreements are met. Responsible for safety compliance, fleet optimization, budget management, and maintaining relationships with municipal partners.

Requires a Bachelor's degree in Business, Logistics, or a related field and over 5 years of progressive operations management experience in waste management or transportation. Must have deep knowledge of WorkSafeBC rules and proficiency in fleet telematics and route optimization tools.

• Health Insurance • Vision Insurance • Dental Insurance • Car Allowance • Life Insurance • Retirement Savings Options • Learning And Development Opportunities • Career Advancement Potential

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations Management
• Team Leadership
• Waste Management
• Safety Compliance
• Budget Management
• Fleet Optimization
• Route Optimization
• Conflict Resolution
• Change Management
• KPI Tracking
• Client Relations
• Environmental Regulations
• WorkSafeBC Standards
• Workforce Planning
• Incident Investigation
• Asset Management

• Environmental & Sustainability
• Logistics
• Management & Leadership
• Transportation
• Construction

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level