Service Coordinator / Dispatcher

Position Summary The Service Coordinator/Dispatcher will work in a fast paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district. Specific Duties and Responsibilities Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters. Generate all required work orders in OMS and schedule for executions. Schedule equipment and personnel to complete work for external and internal clients. Liaison with facility operations regarding waste requirements and supplies. Support sales & field services team in the execution of work. Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader. Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency. Review collection reports to ensure efficient route planning. Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing. Active member of the after-hours response team. Other duties as required. Requirements Exceptional communication and customer service skills with the ability to provide clear, detailed instructions. Hazardous waste management industry experience a strong asset Understanding of personnel and equipment needs would be considered an asset. Class 1 or 3 driver license with prior commercial vehicle operations would be an asset. Ability to multitask and problem solve in fast-paced, high-stress situations. Business acumen with a passion for efficiency and continuous improvement. GFL Benefits Competitive wages. RRSP company matching program. Industry leading health, dental, vision and mental health benefits. Employee assistance programs Paid training and development opportunities. A supportive work environment that fosters professional growth and development. #GFLTalent Position Summary The Service Coordinator/Dispatcher will work in a fast paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district. Specific Duties and Responsibilities Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters. Generate all required work orders in OMS and schedule for executions. Schedule equipment and personnel to complete work for external and internal clients. Liaison with facility operations regarding waste requirements and supplies. Support sales & field services team in the execution of work. Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader. Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency. Review collection reports to ensure efficient route planning. Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing. Active member of the after-hours response team. Other duties as required. Requirements Exceptional communication and customer service skills with the ability to provide clear, detailed instructions. Hazardous waste management industry experience a strong asset Understanding of personnel and equipment needs would be considered an asset. Class 1 or 3 driver license with prior commercial vehicle operations would be an asset. Ability to multitask and problem solve in fast-paced, high-stress situations. Business acumen with a passion for efficiency and continuous improvement. GFL Benefits Competitive wages. RRSP company matching program. Industry leading health, dental, vision and mental health benefits. Employee assistance programs Paid training and development opportunities. A supportive work environment that fosters professional growth and development. #GFLTalent Job ID: R38977 Job Profile: Service Coordinator - Liquids - S Job Country: Canada Canada

The Service Coordinator manages customer inquiries and schedules personnel and equipment to maximize operational efficiency. They act as the primary liaison between operations and customers while ensuring compliance with safety regulations and accurate billing.

Candidates should possess exceptional communication skills and the ability to multitask in high-stress environments. Experience in hazardous waste management and a Class 1 or 3 driver's license are considered strong assets.

• Competitive Wages • RRSP Company Matching Program • Health Benefits • Dental Benefits • Vision Benefits • Mental Health Benefits • Employee Assistance Programs • Paid Training And Development Opportunities

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Route PlanningSouhaitée
• CommunicationSouhaitée
• MultitaskingSouhaitée
• schedulingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Scheduling
• Customer Service
• Dispatching
• Communication
• Problem Solving
• Multitasking
• Route Planning
• Business Acumen
• Fleet Management
• Work Order Management

• Logistics
• Transportation
• Environmental & Sustainability
• Customer Service & Support
• Construction

Expérience minimale

0+ ans

Postuler avant le

2 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level