Export Customer Service Representative

Export Customer Service Representative – Resolute Division Location: Montreal, Quebec We are seeking a detail-oriented and customer-focused Export Customer Service Representative to join our Resolute Division. In this role, you will be responsible for preparing and managing export documentation for ocean freight shipments, ensuring seamless service for assigned clients and consignees. The position involves document verification, invoicing, and daily communication with clients and carriers to deliver timely updates and exceptional service. We are open to training candidates who bring a strong work ethic, a willingness to learn, and the ability to take on challenges. About Us Founded in 1947, Gillespie-Munro is a Canadian full-service international freight forwarding firm, offering innovative, customized transportation solutions. Our core operations include international freight forwarding, marine chartering, international project logistics, and air freight services. With offices in Montreal, Toronto, and Vancouver, Gillespie-Munro is a growing organization that offers limitless opportunities for career growth. This is an in-office position, Monday to Friday, 9:00 a.m. to 5:00 p.m. Key Responsibilities Prepare, verify, and maintain shipping documents for export shipments Troubleshoot and resolve issues related to shipments Communicate with clients and carriers by phone and email Monitor the movement of goods across international borders, ensuring compliance with all applicable regulations and facilitating on-time delivery. Build and maintain strong, long-term relationships with clients by delivering exceptional service and addressing any concerns or special requests. Provide customers with timely and accurate updates on their shipments, including any changes or delays. Qualifications & Experience Experience reviewing, verifying and preparing documentation Prior experience in logistics or export customer service Strong organizational skills and attention to detail Excellent communication skills, both written and verbal Proficiency in Microsoft Office, especially Excel and Outlook Ability to manage multiple tasks in a fast-paced environment CIFFA certification is considered an asset Career Rewards Competitive compensation package Annual performance reviews Paid vacation and personal days Conveniently located office with scenic surroundings Comprehensive benefits (including dental and vision), fully covered by the employer Group RSP matching program

The role involves preparing and managing export documentation for ocean freight shipments while ensuring regulatory compliance. The representative is responsible for communicating with clients and carriers to provide timely shipment updates and resolve issues.

Candidates should have experience in logistics or export customer service and proficiency in Microsoft Office. A CIFFA certification is considered an asset, along with strong organizational and communication skills.

• Competitive compensation package • Annual performance reviews • Paid vacation • Personal days • Dental insurance • Vision insurance • Group RSP matching program

• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Export documentation
• Ocean freight shipments
• Document verification
• Invoicing
• Client communication
• Carrier communication
• Regulatory compliance
• Microsoft Excel
• Microsoft Outlook
• Organizational skills
• Attention to detail
• Written communication
• Verbal communication
• Multitasking

• Logistics
• Customer Service & Support
• Transportation
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte