Pega App Support, Azure

Pega App Support, Azure Location: Toronto, ON Onsite Flexibility: Hybrid — 2 days in office, 3 days work from home (with potential to shift to 4 days on-site); anchor days Wednesday and Friday (flexible) Contract Details Position Type: Contract Contract Duration: 6 months (with potential for extension based on business needs and performance) Pay Rate: C$35.00–C$40.00 / Hour (CAD) Shift / Schedule: Monday–Friday, core business hours — 37.5 hours per week, 7.5 hours per day Travel Requirements: Not required Job Summary We are looking for someone with diverse skills and background with PEGA Support to carry out a broad range of operational activities ranging from troubleshooting, performance tuning, high availability, monitoring, and capacity management. Meaningful work is fueled by meaningful performance and career development conversations with your manager. Key Responsibilities Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk. Partner closely with stakeholders to improve production environment stability. Actively involved in all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document, and communicate. Strong focus on problem determination including data gathering and analysis. May develop scripts using appropriate tools to automate, address gaps, simplify, or enhance the application/system or environment. Provide quality service and solutions consistent with objectives and client requirements. Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations. Identify and address application/data issues, cross-capability and cross-release issues that affect application and database integrity. Provide expertise to other functional areas (technology, trends, and processes). Follow change management procedures; ensure proper testing, sign-off, and monitoring. Participate in disaster recovery planning (Define, Review, Test). Strive to improve production environment stability by working with others to set up, maintain, and monitor databases/applications, while meeting availability targets. Follow established processes/standards, business technology architecture, risk, and production capacity guidelines; plan, monitor, and escalate issues as required. Required Skills 8 years of application support experience with PEGA Good understanding of cloud infrastructure (Azure is preferred) and microservices Scripting and automation experience with PowerShell, Python, JavaScript, or other scripting languages Strong understanding of SQL Strong communication skills — written and verbal Strong problem-solving skills Strong analytical skills Preferred Skills PEGA certifications Banking or financial institution experience Education Requirements Undergraduate degree preferred PEGA certifications are a nice to have Required Experience 8 years of overall experience in application support About the Client This client is a top-10 North American bank providing comprehensive retail, commercial, and wealth management solutions. As one of the largest financial institutions in North America and the sixth-largest bank on the continent by branches, it serves approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region, and operates through a team of over 85,000 employees worldwide. Teams here span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists who collaborate across a full-service financial platform. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number: 26-12822

Provide operational support for Pega applications and database infrastructure, focusing on troubleshooting, performance tuning, and stability. Collaborate with stakeholders to resolve application issues and automate processes using scripting tools.

Requires 8 years of application support experience specifically with Pega and a strong understanding of Azure cloud infrastructure. Proficiency in SQL and scripting languages like Python or PowerShell is essential.

• Microsoft AzureSouhaitée
• Change ManagementSouhaitée
• SQLSouhaitée
• Analyse de donnéesSouhaitée
• TroubleshootingSouhaitée
• JavaScriptSouhaitée
• Communication SkillsSouhaitée
• PythonSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Pega Support
• Azure
• Microservices
• PowerShell
• Python
• JavaScript
• SQL
• Application Support
• Troubleshooting
• Performance Tuning
• Capacity Management
• Disaster Recovery Planning
• Change Management
• Data Analysis
• Automation
• Communication Skills

• Technology
• Software
• Finance & Accounting
• Customer Service & Support
• Consulting

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

1 oct. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Présence au bureau

2 jours par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte