Technical Support Specialist

Position Summary GLOWS is looking for a dedicated Technical Support Specialist to provide exceptional support to users, ensuring a smooth and effective user experience. Along with strong technical skills, the ideal candidate will demonstrate empathy, patience, and a commitment to solving problems efficiently. You will play a key role in ensuring that our users receive the help they need with a high level of professionalism and care. You Will Recommend solutions based on customer needs and technical issues. Maintain key customer relationships and provide timely follow-up support. Set up new users, process account changes, and manage user issues efficiently. Diagnose and resolve malfunctions quickly and patiently. Collaborate with administrators to ensure smooth technical operations. Provide remote demonstrations and training to end users on app features and usage. Stay up-to-date with industry trends and technologies in your field of expertise. Qualifications 1 to 3 years of experience in a related technical support role. Strong ability to identify, analyze, and solve user problems. Ability to handle multiple assignments and manage time efficiently. Excellent verbal communication and negotiation skills. Strong technical aptitude and decision-making skills. Ability to convey technical information clearly to both technical and non-technical users. Background in web apps and Android device operations. Experience using remote assistance tools. What We Offer Competitive benefits package. Opportunities for professional growth in a fast-paced startup environment. A supportive and innovative work culture. About Us GLOWS is a forward-thinking startup merging mental health, technology, and artificial intelligence. Our team is committed to innovation, with a focus on improving the user experience in therapeutic environments. Join us as we grow and expand our reach in this exciting space.

The specialist will provide technical support to users, diagnosing and resolving malfunctions while managing account changes. They are also responsible for conducting remote demonstrations and training on app features.

Candidates need 1 to 3 years of technical support experience with a background in web apps and Android operations. Strong communication skills and the ability to explain technical information to non-technical users are essential.

• Competitive benefits package • Professional growth opportunities

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Problem Solving
• Verbal Communication
• Negotiation
• Decision Making
• Web Apps
• Android Device Operations
• Remote Assistance Tools
• User Training
• Customer Relationship Management

• Customer Service & Support
• Technology
• Software
• Healthcare

Expérience minimale

2+ ans

Postuler avant le

20 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level