Retail Sales Associate

DESCRIPTION A customer-obsessed sales professional capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep. From the moment a customer walks through our doors, the associate delivers a world-class, pressure-free experience that reflects our commitment to better sleep and better mornings. They play a key role in driving results while upholding GoodMorning.com’s values. The ideal candidate embraces an omnichannel experience, seamlessly supporting customers across retail, online, and digital touchpoints. They understand how our in store experience complements our eCommerce roots, ensuring every customer journey is consistent, convenient, and aligned with the GoodMorning.com brand promise. IN THIS ROLE, YOU WILL * Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs * Offer value-added solutions, promote customer loyalty and provide exceptional customer service * Acquire and maintain an industry-leading level of knowledge on our products and services * Maintain awareness of competitor products and key comparative details * Understand our systems and update customer records and internal documents daily * Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service * Identify issues that need to be escalated to higher levels of support * Meet or exceed target KPIs as laid out for individuals and team * Other duties as reasonably assigned QUALIFICATIONS * A passion for providing exceptional customer service * 3 Year of sales and or customer service experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales) * Understands what it means to sell the whole project * Able to correspond in multiple tones to cater for different audiences in various situations * Able to work both independently and as part of a team * Strong multitasking skills, highly organized, follow-up skills * Professional and positive attitude * Basic Computer skills * Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location) * Hourly position: 40 hours a week, including weekends and holidays WHAT GOODMORNING.COM OFFERS YOU * The opportunity to test your business and management knowledge, acumen, and ability on exciting initiatives that drive growth for a company recognized for being one of the fastest-growing companies in Canada. * Working as part of a hyper resourceful, creative, and fast-paced team that understands what it takes to win. * The tools, and capital, you need to deliver the best work of your life. * Mentorship by leaders recognized for: innovation that has changed industries; their ‘disruption-mindset’, and; their commitment to digital-first consumer brands. * Career growth and development. As a ‘build-from-within’ company, we value the experience you bring to GoodMorning.com and are committed to building subject-matter mastery and leadership throughout the course of your career. * Ownership. We believe everyone capable of delivering ‘best-in-class’ in any area of the business has an ownership mindset. Everyone with this mindset has the opportunity to become an owner through the GoodMorning.com equity participation program. * Benefits; * Life and Medical Plan * Group RRSP’s * Transportation Benefit * Donation Matching * Social events

The associate is responsible for driving sales targets while providing a world-class, pressure-free customer experience in a retail environment. They must manage customer records, resolve service issues, and maintain deep product knowledge to meet individual sleep needs.

Candidates must have at least 3 years of sales or customer service experience and a proven ability to close sales. Strong organizational, multitasking, and communication skills are required, along with the ability to work weekends and holidays.

• Life and Medical Plan • Group RRSP • Transportation Benefit • Donation Matching • Social events • Equity participation program

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales
• Customer service
• Customer experience
• Communication
• Multitasking
• Problem solving
• Relationship building
• Product knowledge
• Computer skills
• Organization
• Follow-up
• Teamwork
• Conflict resolution
• KPI management
• Resourcefulness
• Positivity
• Management
• Customer Service
• Computer Literacy
• Loyalty Programs
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Mentorship

• Retail
• Sales
• Customer Service & Support
• Retail Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine