Cisco Telephony Specialist (Onsite)

Résumé du poste

The role involves leading and implementing Cisco telephony and videoconferencing projects while managing major incidents and performing root cause analysis. You will also be responsible for providing technical guidance to staff and maintaining accurate documentation.

Détails du poste

About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. Role Overview Our client operates in the telecommunications sector, focusing on unified communications solutions and services. We are seeking a skilled Unified Communications Engineer to lead and implement Cisco Telephony and Videoconferencing projects. The ideal candidate will have extensive experience in the Cisco environment, particularly with telephony and video conferencing systems. Responsibilities include managing major incidents, ensuring effective problem management, and updating technical documentation. You will also be responsible for skill transfer to technicians and responding to customer requests in collaboration with the team leader. CONTRACT: short-term contract (up to 1 year) LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom PROCESS: intro call + 2-step client interview process Responsibilities Lead and implement Cisco Telephony and Videoconferencing projects. Assist operational teams with complex incident resolution. Manage major incidents including qualification and resolution. Conduct problem management and root cause analysis. Transfer skills to technicians and engineers. Respond to customer requests in coordination with the team leader. Update technical documentation (HLD & LLD). Perform hardware and configuration tests. Requirements Minimum 4 years of experience in a CISCO environment. Strong knowledge of Cisco telephony (CUCM, Unity Connection, Jabber). Experience with Cisco video conferencing systems (CMS, TMS). Proficient in SIP/H323 protocols. Familiarity with VMware suite v7/v8. Knowledge of WAN/LAN networks and security. Good command of English (read, spoken, written). Systems administration experience is a plus.

Ce que vous ferez

The role involves leading and implementing Cisco telephony and videoconferencing projects while managing major incidents and performing root cause analysis. You will also be responsible for providing technical guidance to staff and maintaining accurate documentation.

Exigences

Candidates must have at least 4 years of experience in a Cisco environment with specific expertise in telephony and video conferencing systems. Proficiency in networking protocols, VMware, and strong English communication skills are required.

Compétences indiquées

• Technical Documentation · Souhaitée
• VMware · Souhaitée
• Root Cause Analysis · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cisco Telephony
• Unified Communications
• Videoconferencing
• CUCM
• Unity Connection
• Jabber
• CMS
• TMS
• SIP
• H323
• VMware
• WAN
• LAN
• Network Security
• Technical Documentation
• Root Cause Analysis
• Cisco Video Conferencing
• Telecommunications
• Cisco Unified Communications Manager
• System Administration
• English Language
• Leadership
• H.323 Protocol
• Session Initiation Protocols
• Problem Management
• Software Engineering
• Video Conferencing
• Wide Area Networks
• Coordinating

Domaines d’emploi

• Technology
• Engineering
• Consulting
• Telephony Engineer
• Cisco Engineer
• Computer Network Professionals
• Computer Network Architects