Senior Business Travel Consultant

Gray Dawes Travel is a multi-award winning, global travel management company with offices in Canada, United States, Australia, The Netherlands and the United Kingdom. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better! If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. Our people are at the heart of our business and we’re recruiting for an experienced Senior Business Travel Consultant to join our Ontario based team. Want to be part of a multi-award-winning global travel management company and work remotely? Have a look at this new role within our Canadian Team. What You’ll Do Providing high levels of customer service, you’ll: Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met. Carry out research for our clients to make sure they get the best deal. Process E tickets and travel documentation. Adhering to client's travel policies Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations. Handle refunds and cancellations. What we’re looking for French/Canadian speaker desirable. You’ll be a motivated, passionate individual who has previous experience of working in business travel. Experience using Sabre GDS. You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail. Confident in dealing directly with our client on a face to face basis. You’ll be happy to work between the hours of 8am and 6pm MDT on a rota basis. What We Can Offer Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of company benefits. What Happens Next Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match. If we think we can move forward, we’ll get in touch with you directly to arrange an interview to find out more about you. All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, colour, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

The role involves managing corporate travel enquiries, reservations, and bookings while ensuring adherence to client travel policies. Consultants provide expert guidance on itineraries, visas, and vaccinations while handling refunds and cancellations.

Candidates must have previous experience in business travel and proficiency with the Sabre GDS. Proficiency in French/Canadian is desirable, along with strong communication skills and the ability to work on a rota basis.

• Service à la clientèleSouhaitée
• Souci du détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sabre GDS
• Business Travel Management
• Customer Service
• Itinerary Planning
• Travel Documentation
• Visa and Passport Guidance
• Refunds and Cancellations
• Verbal Reasoning
• Attention to Detail
• French Language

• Customer Service & Support
• Hospitality
• Consulting
• Administrative
• Transportation

Expérience minimale

5+ ans

Postuler avant le

18 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Ontario, Canada

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte