Full-time Dealer Supervisor 2- Casino Mohawk

Position Summary Under the general direction of the Gaming Manager, Table Games, this position is responsible for monitoring the day-to-day activities of table games operations in the Salon/Salon Premium area while establishing and contributing to a safe and welcoming work environment for all team members. Provides input on performance evaluations and assists with the implementation all new table games initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities * Monitors Dealers in an assigned; area; maintains game integrity; monitors game limits and cash/value transactions * Ensures all players rating is done in precise manner * Provides input for team member performance objectives and evaluations * Participates in the implementation of table games strategic plans * Requests fill/credit issuance as required * Verifies cash/value transactions pertaining to floats, fills, credits and tips * Responds to, resolves or escalates issues * Reports irregularities and suspicious activities * Assists in allotting player seating and waiting lists * Maintains a tidy work area * Liaises and communicates effectively with all appropriate operational departments * Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performs other duties as assigned or directed * Manages other initiatives as required Education and Qualifications * High School Diploma; Post Secondary education or a suitable combination of education and experience an asset * Minimum 2 years of experience in gaming management * Minimum 3 years leadership experience * Ability to successfully obtain a Gaming License * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Computer literacy in MS Office Work Environment Considerations * Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours Additional information Minimum Rate (CAD $) | Minimum Salary (CAD $) 28.25 Job Rate (CAD $) | Midpoint Salary (CAD $) 32.46 Maximum Rate (CAD $) | Maximum Salary (CAD $) 32.46 Existing Vacancy Yes Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

The Dealer Supervisor monitors daily table games operations to ensure game integrity and compliance with company policies. They also provide leadership to dealers, assist with performance evaluations, and maintain a safe, welcoming environment for guests and staff.

Candidates must have a high school diploma and at least 2 years of gaming management experience combined with 3 years of leadership experience. Proficiency in MS Office and the ability to obtain a gaming license are also required.

• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• Manipulation d’argentSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Gaming management
• Leadership
• Table games operations
• Game integrity
• Performance management
• Customer service
• Conflict resolution
• Regulatory compliance
• MS Office
• Communication
• Team motivation
• Cash handling
• Management
• Strategic Planning
• Customer Service
• Computer Literacy
• Operations
• Performance Review

• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Dealer Supervisor
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• First-Line Supervisors of Gambling Services Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

31 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine