Full-Time Site Audit Supervisor-PET & KAW

Résumé du poste

The Site Audit Supervisor is responsible for leading the audit team, balancing gaming revenues, and ensuring compliance with company policies and regulatory requirements. They also provide mentorship to staff, manage operational reporting, and foster a safe, welcoming environment for guests and team members.

Détails du poste

Position Summary Under the general direction of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities * Exceeds guest expectations by providing outstanding customer service * Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues e very day * Provides leadership, direction and mentoring to the Audit team while providing continuous coaching for success to achieve high performance. * Assists in the implementation of the departmental strategic plans. * Responds to, resolves or escalates Audit issues * Review, enter and balance daily gaming revenues * May assist with payroll & scheduling reconciliation * Distribute revenue reports to management and regulatory bodies * Reviews cage closeouts (Some locations) * Communicates effectively with all appropriate operational departments * Builds strong working relationships with guests and team members * Complies with licensing laws, health and safety and other statutory regulations * Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members * Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience. * Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction; * Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints * Ensures compliance with licensing laws, health and safety and other statutory regulations * Manages other initiatives as required Education and Qualifications * High School Diploma * Minimum 2 years of experience in administration; minimum 1 year in casino operations an asset * Minimum 2 years leadership experience * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Ability to successfully obtain a Gaming License

Ce que vous ferez

The Site Audit Supervisor is responsible for leading the audit team, balancing gaming revenues, and ensuring compliance with company policies and regulatory requirements. They also provide mentorship to staff, manage operational reporting, and foster a safe, welcoming environment for guests and team members.

Exigences

Candidates must possess a High School Diploma and at least two years of leadership experience. Additionally, a minimum of two years in administration is required, with casino operations experience considered an asset.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Regulatory Compliance · Souhaitée
• Team Leadership · Souhaitée
• scheduling · Souhaitée
• Conflict Resolution · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team leadership
• Gaming revenue balancing
• Audit supervision
• Customer service
• Payroll reconciliation
• Scheduling
• Regulatory compliance
• Staff coaching
• Operational reporting
• Health and safety management
• Conflict resolution
• Stakeholder management
• Positivity
• Accident Prevention
• Auditing
• Reconciliation
• Strategic Planning
• Customer Service
• Communication
• Occupational Safety And Health
• Leadership
• Mentorship
• Operations
• Coaching
• Balancing (Ledger/Billing)
• Customer Complaint Resolution

Domaines d’emploi

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Administrative
• Hospitality
• IT Audit Supervisor
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers