customer service representative - call centre

Join our team at Great Lakes Water Solutions as a full-time *Customer Service Representative. *Become our front line contact for our customer base. Ensure we have an organized schedule and play a vital role in ensuring the cleanliness, organization, and efficiency of our workspace. This multifaceted position combines customer service, scheduling, cleaning, office filing, and product stocking to create a seamless and productive environment for our team and clients. *Key Responsibilities:* * *Customer Service: *Contact our customers when they are due for maintenance, installations, or deliveries. Handle any incoming emails or calls. Deal with issues in a professional manner. * *Office Filing:* Organize and manage physical and digital records to ensure easy access to important information and documents. * *Product Stocking:* Maintain inventory levels of essential supplies and products, ensuring availability for staff and clients. Contact our supplier to order product. * *Assistance with Administrative Tasks:* Provide general support across departments, assisting with tasks such as data entry and basic correspondence. * *Team Collaboration:* Work closely with team members to address facilities-related needs and contribute to a positive office atmosphere. *Qualifications:* * High school diploma or equivalent required. * Post secondary in the field of business/office work is a preferred. * Customer service experience is essential. * Strong organizational skills and attention to detail. * Excellent time management and multitasking abilities. * Excellent communication skills, both written and verbal is required. * Self-motivated and able to work independently. * Previous experience in cleaning, office filing, or similar roles will be helpful. * Excellent computer proficiency, including familiarity with Microsoft Office Suite. * Positive attitude and a willingness to contribute to a collaborative team environment. *Why Join Us:* * Room for growth and skill development within a supportive team. * Competitive compensation * Life insurance and extended health benefits * Full-time permanent position at an established company within the water treatment field If you are ready to take on a versatile role that encompasses customer service we encourage you to apply. To be considered, please submit your resume along with a brief cover letter outlining your relevant experience and interest in the Service Coordinator position at GLWS. Job Types: Full-time, Permanent Pay: $19.50-$20.00 per hour Benefits: * Casual dress * Extended health care * Life insurance * On-site parking Education: * Secondary School (required) Experience: * Front desk: 1 year (preferred) * Administrative : 1 year (preferred) Language: * English (required) Work Location: In person