Sales & Estimation - Sales Operations Coordinator

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario. We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you! Job Description: The Sales Operations Administrator is responsible for supporting data entry related to the Home Renovation Savings Program - Attic stream. This role will assist in the valuable collection of customer detail, creation of applications, collaborating with back-office teams, and working closely with the Sales Operations Team on shared duties. Job Responsibilities: Review customer application files—including participation agreements, supporting documents, invoices, and photos—and accurately update the program portal and internal CRM according to established processes. Contact customers via phone and email to request missing or clarifying information and update all relevant systems accordingly. Create, update, and submit program applications with a high level of accuracy, efficiency, and attention to detail. Correct and update files flagged for errors or incomplete information, collaborating with internal teams, customers, and program representatives to advance applications. Review and maintain daily internal audit reports to track program backlog, identify issues, and monitor overall volume. Support incoming call volume by speaking with customers about program requirements, gathering necessary information for their applications, and pre-qualifying their eligibility for the program. Perform additional tasks and responsibilities as assigned. Key Competencies: Strong communication and organizational skills. Ability to work individually and with teams. High level of productivity Strong attention to detail. Previous customer service experience, administrative and office experience. Good decision making and problem-solving skills. Experience with Office 365 and previous CRM preferred Reports to: Sales Operations Leader We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

The Sales Operations Administrator is responsible for managing customer application files, including data entry, document verification, and updating internal CRM systems. They will also handle customer inquiries via phone and email to ensure application accuracy and program eligibility.

Candidates should possess strong organizational and communication skills with previous experience in customer service or administrative roles. Proficiency in Office 365 and familiarity with CRM systems are preferred qualifications for this position.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Data entry
• Customer service
• Administrative support
• CRM software
• Office 365
• Communication skills
• Organizational skills
• Attention to detail
• Problem-solving
• Decision making
• Application processing
• Audit reporting
• Microsoft 365
• Organizational Skills
• Customer Relationship Management
• Construction
• Decision Making
• Customer Service
• Communication
• Data Entry
• Leadership
• Innovation
• Internal Auditing
• Invoicing
• Problem Solving
• Renovation
• Requirements Elicitation
• Sales Operations
• Dynamic Personality
• Detail Oriented

• Administrative
• Sales
• Customer Service & Support
• Construction
• Sales Operations Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine