Customer Service Representative

About Greenlite Greenlite is a woman-owned and diversity-owned company that works with a variety of retailers, to deliver large-scale energy efficiency and sustainability programs across North America. Position Summary The Customer Service Representative plays a key role in creating a positive customer experience by responding to inquiries, resolving issues, and providing friendly, knowledgeable support through phone and email. The ideal candidate is friendly, professional, comfortable speaking on the telephone, highly organized, and possesses strong Excel and communication skills. Fluency in English (written and spoken) is required. Key Responsibilities Respond to customer inquiries via phone and email in a professional and timely manner. Maintain accurate customer records and documentation. Track and report customer service metrics using Microsoft Excel. Prepare reports, spreadsheets, and customer service summaries as required. Process and manage customer requests while ensuring a high level of customer satisfaction. Support special projects and administrative tasks as assigned. Qualifications Excellent verbal and written communication skills in English. Friendly, professional, and customer-focused demeanor. Comfortable and confident speaking with customers on the telephone. Strong problem-solving and interpersonal skills. Advanced proficiency in Microsoft Excel Proficiency with Microsoft Office Suite (Word, Outlook, Excel). Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. If you enjoy helping people, are highly organized, and thrive in a customer-focused environment, we would love to hear from you. Benefits: Casual dress Dental care On-site parking Work Location: In person

The Customer Service Representative responds to customer inquiries via phone and email, maintaining accurate records and ensuring high customer satisfaction. They also track service metrics and prepare reports as required.

Candidates should possess excellent verbal and written communication skills in English, along with a friendly and professional demeanor. Strong problem-solving abilities and advanced proficiency in Microsoft Excel are also required.

• Casual Dress • Dental Care • On-site Parking

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Problem-Solving
• Interpersonal Skills
• Microsoft Excel
• Microsoft Office Suite
• Attention to Detail
• Organizational Skills

Expérience minimale

0+ ans

Postuler avant le

27 déc. 2026