Web Reservation Support Agent

How You Will Be Spending Your Time * Process and manage online reservations in a timely and accurate manner. * Respond to customer inquiries received via email, call, chat, web forms, and other digital channels. * Assist customers with booking modifications, cancellations, and special requests. * Verify reservation details, pricing, promotions, and travel requirements. * Resolve customer concerns and escalate complex issues when necessary. * Maintain accurate records of customer interactions and booking transactions. * Monitor web bookings to identify and correct discrepancies. * Support sales initiatives by promoting travel products, services, insurance, and promotions. * Work collaboratively with suppliers, internal departments, and customer service teams. * Ensure compliance with company policies, procedures, and industry regulations. Specialized Knowledge, Skills, and Attributes Required to be Successful * Customer service excellence/orientation * Excellent professional communication skills both written and oral * Highly organized, able to meet deadlines and work under pressure * Ability to research and use critical thinking and problem-solving skills when working independently * Excellent work ethic and time management skills * Personable and able to collaborate with internal and external clients * Proven active listening and attention to detail • Adaptable and able to keep up with organizational change work conditions * Travel and Tourism Diploma/ TICO * Well-Travelled/ Knowledgeable in travel * Computer literacy (windows, MS office) Working Conditions * Ability work evenings and weekends. * Home Office/Office environment. * Hours are commensurate to responsibilities, overtime as required by business needs. * Potential ability to work from home Crew Advantages * Competitive salary * 2 weeks of vacation * Medical and dental benefits * 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day * Employer RRSP contribution program * Awesome travel benefits for you, your friends, and your family * Employee Assistance Program (EAP) for you and your family members Who We Are HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike. Are You Ready to be part of the team? If you’re interested in this opportunity, please submit your cover letter and resume to [email protected]. We thank all applicants for their interest; only those selected for further consideration will be contacted. HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.

Process and manage online travel reservations while responding to customer inquiries across various digital channels. Resolve booking issues, maintain accurate records, and promote travel products and services to support sales initiatives.

Requires a Travel and Tourism Diploma or TICO certification and proficiency in MS Office. Candidates should be well-travelled with strong communication skills and the ability to work evenings and weekends.

• Competitive Salary • Vacation • Medical Benefits • Dental Benefits • Paid Sick Days • Paid Personal Days • Paid Volunteer Day • Paid Birthday Day • Employer RRSP Contribution Program • Travel Benefits • Employee Assistance Program (EAP)

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Professional Communication
• Organization
• Critical Thinking
• Problem Solving
• Time Management
• Active Listening
• Attention To Detail
• Adaptability
• Computer Literacy
• MS Office
• Reservation Management

• Customer Service & Support
• Hospitality
• Retail
• Sales
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine