Department Supervisor

Résumé du poste

The Department Supervisor is responsible for the day-to-day operations of a retail department, including supervising and coaching team members. They support the store management team to ensure high standards of customer service and operational efficiency.

Détails du poste

€16.79 per hour Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. To be successful in this role you'll need: * Experience of supervising or leading a small team * Experience of delivering great customer service ideally in a retail sales or a services business environment * Experience of delivering on the job training / coaching to others * Experience of working to tight deadlines * A track record of achieving exceptional results against sales targets * Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential! We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy: * Store discount, with 25% off most products across Halfords and Tredz * Employee discount, with up to 50% off your garage bills at Halfords Autocentre * Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more * Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week * Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced * Life Assurance * Uniform * Option to join our Sharesave scheme: save to purchase shares at a 20% discount * Cycle to Work scheme * Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Ce que vous ferez

The Department Supervisor is responsible for the day-to-day operations of a retail department, including supervising and coaching team members. They support the store management team to ensure high standards of customer service and operational efficiency.

Exigences

Candidates must have experience in supervising a team and delivering excellent customer service within a retail or service environment. A track record of achieving sales targets and the ability to provide on-the-job training are essential.

Avantages

• Store discount • Employee discount • Employee wellness programme • Trade Price Bike Scheme • Life Assurance • Uniform • Sharesave scheme • Cycle to Work scheme • Wagestream • Pension

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team supervision
• Customer service
• Coaching
• Sales floor leadership
• Stock loss procedures
• Security procedures
• Retail management
• Training delivery
• Time management
• Sales target achievement
• Motoring knowledge
• Cycling knowledge
• Workplace Inclusivity
• Management
• Customer Service
• Sales
• Financial Planning
• Leadership
• Retail Sales
• Technical Training
• Workplace Wellness
• Enthusiasm

Domaines d’emploi

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Department Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers