breakfast attendant

JOB DESCRIPTION *Food Service Aide * *Hampton Inn by Hilton Calgary Downtown* *Managed by Triple One Properties Ltd.* We are seeking a warm and welcoming *Food Service Aide. *You are the face of hospitality each morning. You will be responsible for providing high-quality food and beverage services to guests, primarily during breakfast hours. This position is ideal for someone who enjoys interacting with people, is organized and thrives in a fast-paced environment. *Key Responsibilities* As the Food Service aide, you will report directly to the Front Office Manager. Your goal is to ensure every guest starts their day with a great breakfast and a smile. This role ensures the delivery of consistent guest satisfaction by maintaining a clean, welcoming environment and preparing and presenting food in a timely and safe manner. You will provide friendly, authentic and efficient guest service to our guest in line with the Hilton?s ?Hamptonality? spirit. Your responsibilities include: *Guest Service and Operations* · Greet guest with a friendly, professional attitude and help as needed. · Prepare, stock, and maintain the breakfast area to meet brand and health standards. · Set up food displays, restock items, and monitor food levels during service. · Clean and sanitize food service areas and equipment before, during and after service. · Handle food waste and recycling according to hotel and local guidelines. · Maintain cleanliness and organization in public dining areas throughout service. *Inventory, Stock Handling & FIFO Management* · Receive food and beverage deliveries and verify accuracy against invoices or packing slips. · Store stock promptly and properly in designated storage areas, ensuring items are stored off the floor and according to health regulations. · Rotate stock following FIFO (First In, First Out) practices to reduce waste and maintain product freshness. · Regularly check expiration dates and discard or report expired items. · Assist with weekly inventory counts and notify management of low-stock or overstock issues. *Guest Satisfaction* · Greet guest warmly and ensure a friendly, prompt and professional service experience always. · Anticipate guest needs and respond promptly to ensure a memorable stay experience. · Resolve guest concerns or complaints effectively and escalate issues when necessary to management. · Ensure food presentation and quality meet Hampton Inn brand standards. · Anticipate guest needs and exceed expectations to enhance the guest experience. · Practice ?Ultra-personalization? ensuring each guest are provided with personalize experience. *Team Development* · Foster a positive respectful and inclusive team environment by working cooperatively with fellow front desk agents, housekeeping, maintenance and management. · Actively participate in team meetings, ongoing training, and Hilton brand initiatives. · Share guest feedback and observations with team members and supervisors to support continuous improvement, · Support new team members by helping, answering questions, and helping with onboarding when appropriate, · Take initiative in cross-training opportunities to enhance knowledge of other hotel departments and improve operational flexibility. *Safety and Compliance* · Ensure breakfast operations are conducted in accordance with Health and Safety policies, Hilton policies, local/provincial regulations, and brand safety standards. · Ensure privacy practices and proper handling of confidential guest records are always maintained. · Maintain proper handling, storage, and labelling of food items. · Ensure cleanliness of all surfaces, appliances, and utensils used during service. · Maintain safe working conditions and report maintenance issues for immediate resolution. · Respond calmly and effectively to emergencies such as fire alarms, medical incidents or power outages, following established hotel protocols. *Additional Responsibilities* · Assist with inven