Hard Rock Digital is building the future of online sports betting and interactive gaming.
Hollywood, Florida
Hard Rock Digital is building the future of online sports betting and interactive gaming. We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.
Hybride · Toronto
Supervise a team of customer service specialists providing support via chat, email, social media, and voice. Responsible for monitoring KPIs, delivering coaching, and ensuring compliance with regulatory and responsible gambling requirements.
Hybride · Toronto
Lead the Canadian operational risk function by establishing and managing front-line teams for KYC, fraud prevention, and AML monitoring. Collaborate with global leadership to drive operational delivery, incident management, and ensure alignment with global risk strategies.
Télétravail · Toronto, Ontario, Canada
Lead and scale a customer service team by hiring and coaching supervisors and representatives to ensure operational excellence. Drive customer satisfaction and productivity by managing metrics, policies, and cross-departmental collaborations.
Hybride · Toronto
Lead the Canadian operational risk function by managing front-line teams across KYC, fraud, and AML monitoring. Ensure alignment with global risk strategies and maintain regulatory compliance through effective governance and incident management.
Sur place · Toronto
The specialist is responsible for delivering onboarding, product, and developmental training to the customer operations team in both virtual and face-to-face settings. They will also create learning content and conduct train-the-trainer sessions to upskill supervisors and agents.
Hybride · Toronto
Coordinate the end-to-end game release pipeline by managing certifications, configurations, and compliance sign-offs across internal teams and external studios. Ensure launch readiness by validating game settings and automating repetitive QA and tracking tasks.
Hybride
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospital…
Hybride
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, an…
Hybride · Toronto
Supervise a team of customer service specialists providing support via chat, email, social media, and voice. Responsible for monitoring KPIs, delivering coaching, and ensuring compliance with regulatory and responsible gambling requirements.
Hybride · Toronto
Build and ship production-ready agentic and generative AI features to enhance CRM and marketing efforts for player acquisition and retention. Develop the data foundation using RAG and vector search while integrating deeply with Braze for journey orchestration.
Hybride · Toronto
Build and ship end-to-end AI features and internal tools for Finance, Legal, and HR functions. Develop the data retrieval foundation using RAG and vector search while ensuring strict privacy and AI governance guardrails.
Hybride · Toronto
Manage a team of Payments Analysts to validate customer documentation and review financial transaction history to prevent fraud. Collaborate on enhancing fraud rules and serve as an escalation point for complex investigations and high-priority queues.
Hybride
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospit…
Sur place
What we’re building Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team passionate about learning, operating, and creating innovative products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we always act authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps into a brand known worldwide as a leader in gaming, entertainment, and hospitality. We’re…
Télétravail · Toronto, Ontario, Canada, Austin, Texas, United States, Florida, United States
Lead the creative production for Hard Rock Digital's expansion into the Canadian market, focusing on mobile-first social content and creator collaborations. Manage the end-to-end production process, including on-set direction, editing, and ensuring compliance with regional gaming regulations.
Télétravail · Austin, Texas, United States, Florida, United States
Lead the creative production of mobile-first, social-first video content to support Hard Rock Digital's expansion into the Canadian market. This includes managing creator programs, overseeing on-set production, and ensuring all assets meet strict regulatory and compliance standards.
Sur place
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, an…
Hybride · Toronto
The MarTech Engineer will own the event-driven side of marketing data, managing real-time data flows and integrations between player behavior and marketing tools. Responsibilities include maintaining schema discipline, triaging tracking issues, and translating product requirements into technical implementations.