Box Office Representative - Entertainment Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits [http://www.gotoworkhappy.com/benefits] Job Description: As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin! Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: On Call Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 20/Hr. Responsibilities: * Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service. * Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office. * ins seating diagram for Hard Rock Live. * Maintains accountability of a $500 bank drawer, balances bank at end of shift. * Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.) * Issues cash and comp concert tickets and VIP credentials. * Helps with inventory control of ticketed shows. * May distribute promotional coupons and gifts. * Attend and participate in meetings, completing follow-up as assigned. * Attend and participate in off property functions and events as assigned. * Perform work regularly and predictably. * Other duties as assigned. Education/ Requirements : (Related education and experience may be interchangeable on a year for year basis) One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.  This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Knowledge of: * Computer literacy with good oral and written English communication skills required. * Excellent phone etiquette and guest relations skills are also required. * Multi-lingual skills preferred. * Understanding of and experience in ticketing. * Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. * Pertinent federal, provincial , and local laws, codes, and regulations. * Cash handling, marketing and sales techniques. * Experience with TM1 Sales and TM Host System preferred. Ability to: * Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information. * Ability to learn Ticketmaster Host System.  Previous experience preferred. * Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. * Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. * Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. * Communicate clearly and concisely, both orally and in writing. * Use all required equipment in an effective and efficient manner. * Establish and maintain effective working relationships with those contacted in the course of work. * Be flexible to work varying shifts and time schedules as needed. * Ability to communicate effectively with external contacts and all levels of team members. * Review and comprehend all necessary documentation. * Be flexible to work varying shifts and time schedules as needed and mutually agreed upon. * This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume. * Perform effectively in a fast-paced environment. * Interface professionally with business contacts and customers. * Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations. * To move throughout the business (standing, walking, kneeling, bending) for extended periods of time. * To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes. * Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. * To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment. Physical Demands: * Ability to stand and sit for extended periods of time. * Ability to walk distances. * The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing: HARD ROCK INTERNATIONAL IS AN EQUAL OPPORTUNITY EMPLOYER. WE LIVE OUR MOTTO LOVE ALL – SERVE ALL, AND STRIVE TO FOSTER AN INCLUSIVE WORKPLACE CULTURE FOR EVERY TEAM MEMBER. WE ARE COMMITTED TO PROVIDING EMPLOYMENT ACCOMMODATION IN ACCORDANCE WITH THE ONTARIO HUMAN RIGHTS CODE AND THE ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT. PLEASE CONTACT HUMAN RESOURCES AT HRNOTIFY@HRCOTTAWA.COM IF YOU REQUIRE ACCOMMODATION AT ANY TIME THROUGHOUT THE HIRE PROCESS.

The representative is responsible for selling Hard Rock Live shows, managing walk-up sales, and providing superior guest service. They also handle cash transactions, maintain bank drawers, and assist with ticket inventory control.

Candidates should have one to two years of previous cashiering or ticketing experience and possess strong computer literacy. Excellent communication skills and the ability to work in a fast-paced, regulated environment are required.

• Health and well-being programs • Work-life balance support

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cashiering
• Ticketing
• Customer service
• Phone etiquette
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Cash handling
• Sales techniques
• Ticketmaster TM1 Sales
• Ticketmaster Host System
• Communication
• Inventory control

• Hospitality
• Customer Service & Support
• Retail
• Sales

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine