Security Officer - Casino Security

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 21.06/ Hr. License Requirement: Smart Serve Certificate and AGCO License (Alcohol Gaming Commission Ontario) OVERVIEW: The Casino Security Officer is responsible for maintaining a safe, secure, and welcoming environment for guests, employees, and property. This role monitors casino operations, patrols gaming and public areas, responds to incidents and emergencies, and enforces company policies, gaming regulations, and safety procedures. The Security Officer plays a key role in loss prevention, conflict resolution, and customer service while ensuring the integrity of casino operations. The ideal candidate demonstrates strong observation skills, professionalism, sound judgment, and the ability to remain calm in high-pressure situations. RESPONSIBILITIES: Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) Ensures that proper security is provided for all transfers of monies within the Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if Prepare detailed incident reports in a clear and precise Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious Assist in the coordination and resolution of emergency Assist in maintaining proper key Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics Performs all other related and compatible duties as Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest Other duties as Lives the Brand QUALIFICATIONS, EXPIERENCE, EDUCATION: A minimum of a post-secondary diploma in Law and Security preferred Working knowledge of computer application packages A current First Aid/CPR Certificate The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario PHYSICAL DEMANDS: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. WORKING CONDITIONS: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. CLOSING: Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

The Security Officer is responsible for maintaining a safe and secure environment by patrolling casino areas and monitoring operations. They must respond to incidents, enforce gaming regulations, and provide professional assistance to guests and employees.

Candidates should possess a Smart Serve Certificate, an AGCO License, and a current First Aid/CPR certificate. A post-secondary diploma in Law and Security is preferred, along with strong observation skills and the ability to handle high-pressure situations.

• Health and well-being programs • Work-life balance support

• Service à la clientèleSouhaitée
• Premiers soinsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Security monitoring
• Incident reporting
• Conflict resolution
• Customer service
• Loss prevention
• Emergency response
• Observation skills
• Professionalism
• Gaming regulation enforcement
• First Aid
• CPR
• Computer application proficiency
• Guest Relations
• Accountability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Heavy Rigid Driver's License
• Ethical Standards And Conduct
• Safety Procedures
• Casino Security
• Customer Service
• Communication
• Conflict Resolution
• Incident Reporting
• Loss Prevention
• Operations
• Coordinating

• Security & Safety
• Hospitality
• Customer Service & Support
• Casino Security Officer
• Casino & Gaming Security Officer
• Security Guards
• Gambling Surveillance Officers and Gambling Investigators

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine