reservations supervisor - hotel

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort 201 - 400 rooms Responsibilities Tasks Co-ordinate activities with other work units or departments Perform same duties as workers supervised Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Assist clients/guests with special needs Co-ordinate, assign and review work Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Take, cancel and change room reservations Respond to complaints of guests Receive and record bookings for package tours Provide staff training Provide, arrange for, or refer guests to valet parking services Provide information on hotel facilities and services Process credit cards, vouchers and other payments Process group arrivals and departures Perform front desk duties Make and confirm reservations Ensure smooth operation of computer equipment and machinery Confirm transportation and accommodation reservations Co-ordinate work activities with other departments Answer inquiries and provide information to customers Answer electronic enquiries Resolve conflict situations Professionalism in customer service Conduct sales calls MS Office Experience and specialization Computer and technology knowledge Internet Additional information Security and safety Basic security clearance Work conditions and physical capabilities Attention to detail Fast-paced environment Large workload Tight deadlines Work under pressure Ability to work independently Personal suitability Accurate Client focus Initiative Judgement Organized Team player Ability to multitask Punctuality Time management Benefits Health benefits Dental plan Disability benefits Health care plan Vision care benefits Financial benefits Group insurance benefits Life insurance Other Benefits Free parking available On-site amenities On-site housing options Other benefits

Coordinate reservation activities, manage bookings, and supervise staff to ensure smooth hotel operations. Handle guest inquiries, resolve complaints, and oversee front desk duties and payment processing.

Requires a high school diploma or equivalent and 2 to 3 years of relevant experience. Candidates must possess strong organizational skills and the ability to work in a fast-paced environment.

• Health Benefits • Dental Plan • Disability Benefits • Health Care Plan • Vision Care Benefits • Financial Benefits • Group Insurance Benefits • Life Insurance • Free Parking • On-site Amenities • On-site Housing Options

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Reservations Management
• Staff Training
• Customer Service
• Conflict Resolution
• MS Office
• Front Desk Operations
• Payment Processing
• Report Preparation
• Time Management
• Multitasking
• Client Focus
• Organization

• Hospitality
• Management & Leadership
• Customer Service & Support

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

26 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level