Customer Lifecycle & Retention Specialist
Hybride
Location: Toronto, Ontario (GTA Preferred) / Hybrid travel to Kingston, Ontario as required. Department: Marketing Reports To: Chief Marketing Officer Role Overview Hayabusa is seeking a commercially minded and data-driven Customer Lifecycle & Retention Specialist to lead the strategy and execution of our customer retention ecosystem across email, SMS, loyalty, reviews, referrals and lifecycle marketing. This role will own the customer journey beyond the first purchase, developing highly personalized customer experiences that strengthen engagement, increase customer lifetime value, improve…