UAT Lead
Offre en anglaisLead UAT projects within IVR and Contact Center environments while managing user stories and defect tracking. Ensure high-quality testing for banking business processes and customer journeys.
- Sur place
- Toronto, ON
- Publié 23 juill. 2026
- Postuler avant le 22 août 2026
- 1 poste
Résumé du poste
Role: UAT Lead - IVR Location: Toronto, ON Type: Contract Rate: CAD50/hr - CAD60/hr Job Description: Strong domain expertise in banking business processes and customer journeys, with experience in EDB, InvestorLine, and Fraud operations Hands-on testing experience with Interactive Voice Response (IVR) systems & Contact Center Proven experience leading projects within IVR and Contact Center environments Solid knowledge of Amazon Connect and contact center technologies Hands-on experience using Jira for user story review, test case management, and defect tracking Excellent communication and stakeholder management skills
Ce que vous ferez
Lead UAT projects within IVR and Contact Center environments while managing user stories and defect tracking. Ensure high-quality testing for banking business processes and customer journeys.
Exigences
Requires strong domain expertise in banking, specifically with EDB, InvestorLine, and Fraud operations. Must have hands-on experience with IVR systems, Amazon Connect, and Jira.
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- UAT
- IVR Testing
- Contact Center Technologies
- Amazon Connect
- Banking Business Processes
- Customer Journeys
- EDB
- InvestorLine
- Fraud Operations
- Jira
- Test Case Management
- Defect Tracking
- Stakeholder Management
- Project Leadership
Renseignements supplémentaires
- Expérience minimale
- 5+ ans
- Postuler avant le
- 22 août 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte