Client Service Administrator - Vancouver West Broadway

Client Service Administrator: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you! How you will Make an Impact: As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable. Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth. Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups. Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready. Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions. Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations. Responsibilities At least 2 years of customer service experience Strong organizational skills and ability to manage multiple priorities Experience in Microsoft excel Competencies Competitive compensation package Generous paid time off including 10 days vacation and 10 wellness days RRSP Matching Healthcare and Dental for yourself and dependents Access to ongoing training and development Corporate discounts through perkopolis and discounted rates to GoodLife Fitness Equal Opportunities HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #Hearinglife_Canada

As a Client Service Administrator, you will create a welcoming environment for clients and provide exceptional service throughout their hearing journey. You will manage appointments, maintain clinic operations, and support clinicians with administrative tasks.

Candidates should have at least 2 years of customer service experience and strong organizational skills. Proficiency in Microsoft Excel is also required.

• Generous Paid Time Off • Healthcare • Dental • RRSP Matching • Ongoing Training and Development • Corporate Discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Organizational Skills
• Microsoft Excel
• Appointment Scheduling
• Administrative Support
• Accounting
• Insurance Processing
• Client Relations
• Problem Solving
• Communication
• Attention to Detail
• Teamwork
• Time Management
• Event Support
• Inventory Management
• Hearing Aid Maintenance

• Customer Service & Support
• Healthcare
• Retail
• Administrative

Expérience minimale

2+ ans

Postuler avant le

16 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable