Senior IFS Analyst

Résumé du poste

The analyst will configure and optimize IFS Cloud FSM modules to support service operations and business requirements. They are also responsible for developing end-user training programs and managing change to ensure effective platform adoption.

Détails du poste

Detail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users. KEY RESPONSIBILITIES: Configuration & System Support Configure IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements. Manage and optimize FSM workflows, business rules, SLAs, and field technician processes. Collaborate with IT and business stakeholders to translate service delivery needs into system configurations. Support UAT (User Acceptance Testing) and manage configuration-related testing cycles. Training & Change Management Develop and deliver end-user training programs (in-person, remote, or self-guided). Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors). Provide ongoing coaching and support to users across the organization. Act as a change agent to improve adoption and effective use of the platform. Data Management & Reporting Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data). Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI). • Analyze system usage and user feedback to identify training gaps or configuration issues. Collaborate on platform enhancements, upgrades, and new module rollouts. Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed. Stay current on IFS Cloud updates, new features, and best practices. MINIMUM REQUIREMENTS: • 3+ years of experience with IFS Field Service Management (or similar FSM platforms). • Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud. • Using ClickLearn to create SOPs and Training materials SKILLS AND KNOWLEDGE: • Strong understanding of field service workflows, technician dispatching, and mobile operations. • Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO). • Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus. • ClickLearn platform within IFS Cloud • Formal Microsoft training in .NET and SQL Server • Understanding of data structures and relationships at a technical level including basic transact-SQL knowledge OTHER REQUIREMENTS: • IFS Certified Specialist – FSM Module or similar credentials. • Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO). • Strong communication, organizational, and stakeholder engagement skills. The posted range for this position is $65,093 - $101,708 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. This position is eligible for a bonus not reflected in the posted range. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

Ce que vous ferez

The analyst will configure and optimize IFS Cloud FSM modules to support service operations and business requirements. They are also responsible for developing end-user training programs and managing change to ensure effective platform adoption.

Exigences

Candidates must have at least 3 years of experience with IFS Field Service Management or similar platforms and experience configuring cloud-based ERP systems. Proficiency in ClickLearn, SQL, and reporting tools like Power BI is required, along with strong communication skills.

Avantages

• Medical coverage • Dental coverage • Vision coverage • 401k plan with company match • Paid time off • Paid parental leave • Income protection • Work life assistance program • Flexible spending accounts • Educational benefits • Worldwide scholarship program • Volunteer opportunities

Compétences indiquées

• Power BI · Souhaitée
• Change Management · Souhaitée
• Reporting · Souhaitée
• data management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IFS Cloud FSM
• Workflow configuration
• User training
• Change management
• Data management
• Reporting
• ClickLearn
• Field service operations
• Mobile workforce management
• Planning and scheduling optimization
• Power BI
• Crystal Reports
• SQL Server
• Transact-SQL
• System troubleshooting
• Stakeholder engagement
• User Acceptance Testing (UAT)
• End-User Training And Support
• External Reporting
• Workflow Management
• Self-Discipline
• Service Operations
• Planning
• .NET Framework
• Acceptance Testing
• Business Requirements
• Change Management
• Communication
• Customer Engagement
• Crystal Reports (Reporting Software)
• Customer Data Management
• Data Management
• Data Structures
• Field Service Management
• Inventory Control Systems
• Microsoft Office
• Operations
• IFS Cloud
• Coaching
• SQL (Programming Language)
• Stakeholder Engagement
• System Support
• Troubleshooting (Problem Solving)
• Workforce Management
• Scheduling
• Reporting Tools
• Detail Oriented
• User Feedback

Domaines d’emploi

• Technology
• Software
• Data & Analytics
• Customer Service & Support
• Consulting
• Analyst
• Configuration Analyst / Specialist
• Systems Analysts
• Computer Systems Analysts