Customer Service Representative / Inside Sales

[https://44109170.hs-sites.com/hubfs/BANNERS%20FOR%20USE%20ON%20LETTERS,%20QUOTES%20ETC%20-%20ALL%20COMPANIES/Stellar-Banner.png] We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Stellar Industrial branch located in Dartmouth, NS. Our ideal candidate will represent Stellar Industrial with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction. We offer a comprehensive compensation and benefits package that includes: * Competitive salaries plus bonuses * Generous RRSP matching program 5% (after one year) * Full health and dental benefits (shared costs) * Great schedule-Monday to Friday 8-5 * Personal & Professional Development Opportunities * Fun & engaging working environment * Free parking Principle Responsibilities * Provides excellent customer service and promotes a positive experience to Stellar’ prospective customers and current customers. * Provide excellent customer service, ensuring all customer needs are met on-site. * Enters all orders in a timely manner and communicates the information to the respective personnel. * Maintains an accurate database – update customer information as required. * Supports ongoing sales support activities, such as quotations, follow-up quotations etc. * Assists customers with product information and other inquiries. * Proactively contacts the customer to promote Stellar’ products and services to meet/exceed daily outbound call goals. * Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Stellar. * Client service via telephone, in-person and electronic communications. * Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence. * Responsibilities include making hoses, including hydraulic hoses. Required knowledge and training * High school diploma or equivalent required. * Minimum 1-2 years of sales experience. * Excellent verbal and written communication skills. * Strong analytical, problem-solving and negotiation skills. * Must be organized and able to prioritize and manage multiple tasks. * Energetic and enthusiastic attitude. * Driven to reach sales goals and learn new skills. * Strong organizational and time management skills. * Must be currently living in the area The Hercules Group of Companies is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia; it is comprised of six distinct companies—Hercules Cranes and Lifting Supplies, Spartan Industrial Marine, Stellar Industrial Sales, and Wire Rope Industries Atlantic, Atlantic Crane and Material Handling —with Hercules Machining & Millwright Services as a division of Hercules SLR. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service. Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment

The role involves providing excellent customer service to prospective and current clients, ensuring all needs are met, and accurately entering all orders while communicating information to relevant personnel. Responsibilities also include supporting sales activities like quotations and proactively contacting customers to promote products and services.

Candidates must possess a high school diploma or equivalent, along with a minimum of 1-2 years of sales experience. Essential requirements include excellent communication, strong analytical and problem-solving skills, organization, and an energetic attitude driven to meet sales goals.

• Competitive salaries plus bonuses • RRSP matching program 5% (after one year) • Full health and dental benefits (shared costs) • Personal & Professional Development Opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Inside Sales
• Client Satisfaction
• Order Entry
• Database Maintenance
• Sales Support
• Quotations
• Product Information
• Outbound Calling
• Communication
• Problem-Solving
• Negotiation
• Organization
• Time Management
• Enthusiasm
• Hydraulic Hose Making

• Sales
• Customer Service & Support
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine