Creator Success Manager

Careers Creator Success Manager We're looking for a passionate Creator Success Manager to help our creator community thrive. In this role, you'll support creators throughout their journey on Heylist, from onboarding to successful brand collaborations. You'll build meaningful relationships, provide expert guidance, and help creators unlock new opportunities through influencer marketing. Experience 3 Years Job type Full Time Location Hybrid, Montreal Language Bilingual (En+Fr) Salary ~ $50,000 CAD Apply now ↓ About The Role As a Creator Success Manager, you'll be the trusted partner for our community of creators. You'll ensure they have an exceptional experience on the platform by providing support, education, and personalized guidance. Working closely with our Product, Marketing, and Customer Success teams, you'll advocate for creators, gather valuable feedback, and help shape the future of the Heylist experience. Key Responsibilities Deliver exceptional support by responding to creator questions and resolving issues quickly and effectively. Guide new creators through onboarding and help them make the most of the Heylist platform. Build strong relationships with creators and provide personalized advice to help them grow and succeed. Monitor creator engagement and proactively identify opportunities to improve their experience. Collect creator feedback and collaborate with Product and Marketing teams to enhance the platform and community experience. Create and maintain educational resources, best practices, and onboarding materials. Advocate for the creator community and contribute to a creator-first culture across the company. Qualifications 3+ years of experience in Customer Success, Community Management, Creator Partnerships, or a similar client-facing role. Bachelor's degree in Communications, Marketing, Business, or equivalent professional experience. Excellent communication skills in both English and French, written and spoken. Strong relationship-building, problem-solving, and organizational skills. Ability to manage multiple priorities in a fast-paced, collaborative environment. Passion for social media, digital content creation, and the creator economy. Experience with CRM platforms, customer support tools, or creator management platforms is considered an asset. About Heylist Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing. We’re a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you’ll feel right at home. Our Core Values Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together. ‍ At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an always-on engine for growth. ‍ Our goal is simple: help every brand grow through the people who trust it most. One Be curious. Understand deeply. Two Cancel the noise. Simplify complexity. Three Be optimistic. Find the opportunity. Four Be useful. Help others win. Five Pursue excellence. Make good great. Six Stay relentless. Deliver results. Seven Be proud. As a team. Benefits & Well-being Health & wellness Group insurance coverage and retirement savings contributions. Equity & ownership Stock option plan to grow with the company. Work tools Essential Work Tools Covered By The Company. Flexible paid time off Flexible paid days for illness or family obligations. Inclusion & diversity A diverse and inclusive environment where everyone is empowered to contribute. Application Are you authorized to work in Canada?* Yes Not currently Resume/CV Upload File Max file size 10MB. Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Additional Information Please share anything else you want us to know, such as your motivation or additional context. You're all set! Your application has been sent successfully. Oops! Something went wrong while submitting the form.

The Creator Success Manager supports creators from onboarding through brand collaborations to ensure an exceptional platform experience. They act as a liaison between creators and internal Product and Marketing teams to improve the platform based on user feedback.

Candidates need 3+ years of experience in customer success or community management and a bachelor's degree in a related field. Fluency in both English and French is required along with a passion for the creator economy.

• Group Insurance • Retirement Savings Contributions • Stock Option Plan • Work Tools Covered By Company • Flexible Paid Time Off

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success
• Community Management
• Creator Partnerships
• Influencer Marketing
• Bilingual English and French
• Relationship Building
• Problem Solving
• CRM Platforms
• Onboarding
• Digital Content Creation

• Customer Service & Support
• Marketing
• Creative & Media
• Software
• Management & Leadership

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

25 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level