Customer Success Manager

Careers Customer Success Manager We're looking for a passionate Customer Success Manager to help brands get the most out of Heylist. In this role, you'll build lasting client relationships, guide customers through onboarding, and ensure they achieve meaningful results with our platform. You'll be the trusted partner who turns great experiences into long-term success. Experience 3 Years Job type Full Time Location Hybrid, Montreal Language Bilingual (En+Fr) Salary ~$50,000 CAD Apply now ↓ About The Role As a Customer Success Manager, you'll be the bridge between Heylist and our customers. You'll support brands throughout their journey, from onboarding to campaign success, helping them unlock the full value of influencer marketing. Working closely with our Product, Marketing, and Commercial teams, you'll advocate for customer needs while contributing to the continuous improvement of our platform and services. Key Responsibilities Deliver exceptional customer support by responding to questions and resolving issues quickly and effectively. Lead onboarding sessions and help new customers confidently adopt the Heylist platform. Build strong, long-term relationships with customers by understanding their goals and providing tailored guidance. Monitor customer health and proactively identify opportunities to improve engagement and success. Gather customer feedback and collaborate with Product and Marketing teams to enhance the platform and overall customer experience. Create and maintain educational resources, best practices, and onboarding materials. Advocate for customers internally and help shape a customer-first culture across the company. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role. Bachelor's degree in Business, Communications, Marketing, or equivalent professional experience. Excellent communication skills in both English and French, written and spoken. Strong relationship-building and problem-solving abilities with a customer-first mindset. Ability to manage multiple priorities in a fast-paced, collaborative environment. Experience with CRM platforms and customer success tools. Experience in SaaS, digital marketing, or influencer marketing is considered a strong asset. About Heylist Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing. We’re a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you’ll feel right at home. Our Core Values Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together. ‍ At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an always-on engine for growth. ‍ Our goal is simple: help every brand grow through the people who trust it most. One Be curious. Understand deeply. Two Cancel the noise. Simplify complexity. Three Be optimistic. Find the opportunity. Four Be useful. Help others win. Five Pursue excellence. Make good great. Six Stay relentless. Deliver results. Seven Be proud. As a team. Benefits & Well-being Health & wellness Group insurance coverage and retirement savings contributions. Equity & ownership Stock option plan to grow with the company. Work tools Essential Work Tools Covered By The Company. Flexible paid time off Flexible paid days for illness or family obligations. Inclusion & diversity A diverse and inclusive environment where everyone is empowered to contribute. Application Are you authorized to work in Canada?* Yes Not currently Resume/CV Upload File Max file size 10MB. Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Additional Information Please share anything else you want us to know, such as your motivation or additional context. You're all set! Your application has been sent successfully. Oops! Something went wrong while submitting the form.

The Customer Success Manager acts as the bridge between the company and its clients, guiding brands through onboarding and campaign success. They are responsible for monitoring customer health, gathering feedback, and collaborating with internal teams to improve the platform.

Candidates need over 3 years of experience in customer success or account management and a bachelor's degree in Business, Communications, or Marketing. Fluency in both English and French is required for this role.

• Group insurance coverage • Retirement savings contributions • Stock option plan • Essential work tools covered by the company • Flexible paid time off

• Communication bilingueSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Success
• Account Management
• Onboarding
• Relationship Building
• Problem Solving
• CRM Platforms
• Bilingual Communication
• Influencer Marketing
• SaaS
• Digital Marketing

• Customer Service & Support
• Marketing
• Software
• Management & Leadership
• Sales

Formation minimale

Baccalauréat

Expérience minimale

3+ ans

Postuler avant le

25 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level