Head of Customer

ABOUT TOFU How do you distinguish between real and fake in an AI world? This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it. AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More than 60% of remote applicants are fake, there were 75M detected deepfakes last year, and the number of state-sponsored groups hired by Fortune 500s grew 220%. The hiring funnel has become the front door to the enterprise, and AI has cracked it wide open. It’s a $96 billion problem that needs to be solved. We’re changing that. Tofu is building a new standard for security in hiring. And we just raised $5M from Slow Ventures and Founder Collective to step on the gas. [https://www.forbes.com/sites/mariagraciasantillanalinares/2025/12/16/job-applicant-fraud-is-rising-this-startup-is-using-ai-to-stop-it/] If you want to help build the trust layer for the internet and redefine how identity works in the AI era, we’d love to talk. ABOUT THE ROLE We’re hiring a Head of Customer to own our entire Customer function from first prospect interaction -> onboarding -> customer engagement -> renewals and expansions. You will work directly with our Founder & CEO to set the Customer strategy and foundation to get us to $10M in ARR. And you'll be a force multiplier across the business; working closely with engineering, product, leadership, investors and external stakeholders. WHAT YOU'LL DO * Own the full customer lifecycle -- first prospect interaction, onboarding, engagement, renewals, expansion. All of it is yours * Run first customer interactions post sale * Own onboarding. Get every customer to first value fast and prove ROI in the first 30 days * Drive ongoing engagement. Run QBRs, own account health, stay ahead of churn * Own renewals and expansion. You carry net revenue retention * Turn customer pain into product. Sit between our highest-value accounts and engineering, and turn the sharpest problems into roadmap * Build the Customer function from scratch -- the playbooks, the tooling, and the team you'll hire as we scale WHO YOU ARE * 5-10+ years of experience in customer success, account management * You've worked at a startup * Part of a team that's built SaaS products generating millions in revenue * Good with numbers, analytical, somewhat technical * You want to talk to customers all day * Do not need to be told what to do * Toronto-based * Bonus: you've started a company before, built a product or side project with reasonable scale or revenue Note: this will be intense and you need to be up to the challenge. WHY TOFU AND THIS ROLE You’ll help build the trust layer for the internet, one of the defining problems of the AI era, and build a generational company. BENEFITS & PERKS * Competitive salary + meaningful equity * Comprehensive health benefits * 3 weeks of vacation * New laptop and gear to do your best work * Tofu swag your friends will want to steal

You will own the entire customer lifecycle, from initial prospect interaction and onboarding to renewals and expansion. Additionally, you will build the customer function from scratch, including playbooks, tooling, and team hiring.

Candidates must have 5-10+ years of experience in customer success or account management within a startup environment. You should be analytical, technical, and have a proven track record of working with SaaS products generating millions in revenue.

• Competitive salary • Meaningful equity • Comprehensive health benefits • 3 weeks of vacation • New laptop and gear • Tofu swag

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer success
• Account management
• SaaS
• Customer lifecycle management
• Onboarding
• Revenue retention
• Analytical skills
• Technical aptitude
• Strategic planning
• Product roadmap development
• Team building
• Stakeholder management
• Product Leadership
• Customer Success Management
• Sales Prospecting
• Account Management
• Artificial Intelligence
• Software As A Service (SaaS)
• Customer Engagement
• Customer Lifecycle Management
• Sales
• Tooling

• Customer Service & Support
• Management & Leadership
• Software
• Security & Safety
• Sales
• Head of Customer Service
• Director of Customer Service
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine