Application Support & Automation Analyst (Fixed-Term)

Location: Toronto, Ontario, Canada Job ID: R0139860 Date Posted: 2026-08-11 Company Name: Hitachi Rail Canada Inc. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in. Job Description: The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on technical work, including Python-based automation, DXL audit scripting, platform customization through Jenkins pipelines, and REST API-driven audits and reporting, with delivery leadership responsibilities such as sprint planning, task estimation, code review, and resource coordination. They independently manage the full lifecycle of automation initiatives while maintaining service quality and SLA compliance. Key Responsibilities Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD (C# internal application). Develop Python automation scripts using the Jira SDK to automatically fulfill service requests. Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations. Write DXL scripts to audit IBM DOORS data for compliance and quality reporting. Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database. Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration. Troubleshoot and maintain Jenkins CI/CD pipelines. Lead sprint planning activities, including task creation, story point assignment, progress tracking, and delivery management. Conduct code reviews for all automation deliverables before production deployment. Document procedures, scripts, and configurations. Key Requirements 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role. Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field. Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#. Hands-on experience with Jira and Jira Service Management administration and customization. Practical experience with Jenkins pipeline configuration and troubleshooting. Experience with IBM DOORS and Siemens Polarion support and customization. Working knowledge of SQL and database operations for operational reporting. Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming. Preferred Skills and Experience ITIL, PMP, or Atlassian certifications are considered an asset. Advanced DXL scripting for IBM DOORS audits and workflow automation. Experience with Polarion ALM customization using Python and Jenkins in an enterprise environment. Agile or ITSM certifications (e.g., Scrum Master, SAFe, ITIL v4). Experience managing resources across distributed or global teams. Experience with scripting and automation using Bash, Python, Groovy, DXL (DOORS), or similar technologies. Experience and knowledge of Platform Engineering. Experience in a similar role within a fast-paced, collaborative environment. Strong communication and collaboration skills. Base Salary Range : $84,000 - $127,000 The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: Health, Dental and Vision plans - 100% of premiums are company-paid Retirement Savings Plan with a company match Company paid holidays - 3 weeks of vacation Company provided Life and accident Insurance, LTD Worklife programs such as Flextime and a variety of Development and Training opportunities This posting relates to an existing vacancy. Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people. Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers. At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

The analyst will provide Tier 2/3 support for enterprise engineering platforms and lead automation delivery through Python scripting and Jenkins pipeline management. They are responsible for managing the full lifecycle of automation initiatives while ensuring service quality and SLA compliance.

Candidates must have at least 5 years of experience in application support or platform engineering with proficiency in Python, Jira, and CI/CD tools. A bachelor's or master's degree in a technical field such as Engineering or Computer Science is required.

• Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Life insurance • Accident insurance • Long-term disability insurance • Flextime • Development and training opportunities • Paid holidays • Vacation

• SQLSouhaitée
• API RESTSouhaitée
• CI/CDSouhaitée
• JiraSouhaitée
• AgileSouhaitée
• C++Souhaitée
• PythonSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Python
• Jira
• Jira Service Management
• Siemens Polarion
• IBM DOORS
• Jenkins
• CI/CD
• REST APIs
• DXL
• SQL
• Agile
• Sprint planning
• Automation
• Platform engineering
• C#
• Bash
• Polarion ALM (Software)
• Pipelines
• Sprint Planning
• Product Backlog Grooming
• Workflow Management
• Workflow Automation
• Digital Transformation
• Agile Methodology
• Technical Support
• JIRA
• Auditing
• Bash (Scripting Language)
• Telecommunications
• Management
• C# (Programming Language)
• Code Review
• Communication
• Computer Science
• Information Technology
• Leadership
• Innovation
• ITIL 4
• IT Service Management
• Python (Programming Language)
• Operational Reporting
• Operations
• Product Family Engineering
• Project Management Professional Certification
• Scrum (Software Development)
• QC Reporting
• RESTful API
• Service Management
• SQL (Programming Language)
• Troubleshooting (Problem Solving)

• Technology
• Software
• Engineering
• Customer Service & Support
• Management & Leadership
• Application Support Analyst
• Application Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine